The Infrastructure Delivery team is looking for a Manager to join our expanding Infrastructure Operations team. The Infrastructure Delivery Manager manages the implementation and delivery of inbound capacity and equipment.
If you would like to use people skills and technical knowledge and apply them to delivering on-time, defect-free service, we'd like to meet you. Your work will help to create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.
Key job responsibilities
The Infra Delivery Manager will:
• Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
• Manage inbound capacity from receiving through deployment stages
• Manage the installation network and cabling infrastructure in a data center environment
• Guide, train and educate staff on the best practices related to all service owner issues
• Manage tasks and deliverables across small to large-size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Provide weekly report to the data center manager
• Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Drive compliance to Amazon performance management requirements
A day in the life
The Infra Delivery Manager
• Manage the daily operations for installing and delivering network equipment and related infrastructures; driving low voltage structured cabling across the Amazon data center platform
• Oversee their development and growth of their team
• Tracking budgets, providing strategic direction and proposing technical solutions
• Solve problems at their root and step back to understand the broader context
• Installing and delivering our network equipment and related infrastructures to improve effectiveness through process innovation
BASIC QUALIFICATIONS
- Experience creating reports, interpreting metrics and driving overall insights or analysis
- Experience in vendor management
- 4+ years of experience in a data center technology role and/or 4+ years of knowledge in TCP/IP networking, network cabling, fiber, optic types, and test equipment
- 4+ years of experience in management/team lead function
PREFERRED QUALIFICATIONS
- 6+ years of data center design, construction, operations, or facility maintenance experience
- Experience with network hardware: copper and optical fiber cabling, switches, routers
- Experience in automation or monitoring frameworks, deployment or development
- Experience with Lean or Six Sigma analytical techniques
- Experience developing operational metrics
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Lubbock - 107,700.00 - 188,500.00 USD annually