We9re seeking a
Data Center Infrastructure Architect to help drive what9s next. In this role, you9ll act as both strategist and technical leader-guiding customers through complex decisions, shaping solutions at Layer 1, and influencing outcomes across the sales journey. If you9re passionate about innovation and thrive in a collaborative, customer-focused environment, this is your opportunity to make an impact.
The annual compensation for this role ranges from
Base salary: $100,000 - $120,000 annually +
Variable compensation: $40,000 - $52,000 annually.
Final compensation will be determined based on factors such as geographic location, experience, skills, education, certifications, and overall alignment with business needs.
Location:
Syracuse, NY; Norcross, GA; or remote, with a
hybrid schedule available.
What you9ll be doing:- Deliver expert pre- and post-sales technical support, including design assistance, addressing technical queries, crafting tailored solutions, supporting quotes, and proposals
- Technically engage with prospects and current customers to consult, advise, and elevate the customer experience
- Collaborate closely with the sales team to ensure CABLExpress products are the preferred choice during all customer interactions and opportunity development
- Lead targeted customer-facing meetings and presentations, develop strong customer relationships, and ensure follow-up throughout the sales lifecycle
- Champion customer satisfaction, support installation and issue resolution to secure repeat business and sustain long-term customer partnerships
- Lead customer requirement conversations as the technical subject matter expert; develop architectural designs and specifications according to the TIA942 standard
- Monitor market and competitor activities, providing insightful reports and strategic feedback to Product Management, Product Marketing, and Sales leadership teams
- Participate in trade shows, high profile conferences, attend standards body meetings, customer training and webinars as a subject matter expert
- Some travel required
What we9re looking for:- 7+ years of experience in structured cabling, data center storage area networking (SAN), or network infrastructure technical sales
- Bachelor9s Degree in engineering, computer science or related field
- Exceptional knowledge of data center optical cabling, structured cabling, and data center transmission topologies; as well as the underlying link-layer standards (Ethernet, InfiniBand and Fibre Channel)
- RCDD or DCDC certification preferred, experience in structured cable infrastructure design required
- Proficiency in Microsoft Visio to support design according to TIA942 standards; knowledge of AutoCAD or other engineering applications a plus
- Proficiency in Microsoft Office, specifically Word, Excel and PowerPoint
- Ability to organize and manage multiple priorities, while demonstrating strong attention to detail and appreciation of deadlines is essential
- Demonstrate strong analytical, problem solving and decision-making skills; be a process-oriented thinker
- Exhibit strong teamwork and interpersonal skills
- Exceptional communication skills, both verbally and written
- Must be able to adapt to a high-pressure, continuously changing environment
- Demonstrate enthusiasm and commitment to the job and the company core values
What we offer:- Health insurance and prescription drug coverage
- Dental and Vision insurance
- Company-paid life insurance and voluntary life options
- Company paid short and long-term disability coverage
- Critical illness, accident and hospital indemnity insurance
- Flexible spending accounts
- Pet insurance
- Traditional and Roth 401(k) retirement plan with company match
- Tuition reimbursement and Employee Assistance Program
- Paid vacation, sick/personal days and holidays
As a condition of employment, upon offer, candidates will be required to participate in a background check and complete a pre-employment drug screen.
