What you'll doAs a
Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.
In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.
Responsibilities- Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction.
- Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests.
- Execute and coordinate installations, de-installations, and modifications of:
- Cabinets and cages
- Cross-connects
- Power services
- Cable containment systems
- Custom customer solutions
- Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.
- Prioritize multiple requests and projects while maintaining service level commitments.
- Partner with internal teams to resolve operational and technical challenges.
- Identify process improvement opportunities and recommend enhancements to operational procedures.
- Serve as a resource and mentor for less experienced team members.
- Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery.
What you bring- Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments.
- Advanced troubleshooting and problem-solving skills with the ability to work independently.
- Experience managing complex customer requests and balancing multiple priorities in a fast-paced environment.
- Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices.
- Strong communication and customer service skills.
- Ability to make sound decisions, take initiative, and drive issues to resolution with minimal supervision.
- Experience leading projects, coordinating activities, or mentoring team members is highly valued.
Why this role mattersThis is an opportunity to work at the heart of the digital infrastructure that powers the world's businesses. As a Level IV technician, you'll have the autonomy to solve complex problems, influence operational improvements, and make a direct impact on customer success while continuing to grow your technical and leadership capabilities.
The targeted pay range for this position in the following location is / locations are:
United States - MI1 Miami : 70,000 - 105,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
