Division or Field Office: Office of Exp & Customer Svc
Department of Position:Customer Service Dept
Work from:Westport Office, Erie PA
Salary Range:$99,336.00 - $158,679.00 *
salary range is for this level and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
Position SummaryAssesses information needs, designs studies, manages projects, analyzes results and presents key findings in support of business leaders to aid in developing short-and long-term plans. Plans and manages data and analytics projects of high complexity and impact to the business.
The Hiring Manager will also consider candidates for a Senior. Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.
Duties and Responsibilities- Creates models and develops data warehouse programs of high complexity ensuring business needs are met, including understanding ERIE's demographics and potential opportunities. Analyzes metrics and supports audit of source data.
- Applies knowledge of programming languages and software tools to prepare ad hoc and re-occurring reports. Analyzes the financial implications of business decisions and identifies approaches to resolve business problems. Monitors and reports on progress and results as requested.
- Leads and identifies short- and long-range data and analytics objectives related to targeted business objectives. Measures the effectiveness of the data and analytics strategies in driving performance improvement.
- Leads the planning, development, modeling, implementation and reporting of all related data.
- Analyzes current landscape and trends to assist in planning. Recommends changes to business strategies and tactics as appropriate.
- Creates files that include topics related to the industry, competitors, products, service innovations and trends. Works with others, including management, to develop, communicate and enforce standards for proper documentation and organization of electronic files and data deliverables.
- Develops partnerships across the organization to define and implement experimental research designs and quantitative techniques using analytical tools. Serves as liaison to internal and external suppliers of customer and Agent data, and competitor insights. Serves as key contact with research suppliers.
- Maintains current knowledge of data analysis tools and trends. Identifies gaps in current services, proposes solutions and implements changes as appropriate. Identifies process improvements.
- Mentors less experienced staff.
- Conducts special research studies as directed.
The first two duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Capabilities- Values Diversity
- Nimble Learning
- Self-Development
- Collaborates
- Customer Focus
- Cultivates Innovation
- Information Management Skills
- Instills Trust
- Optimizes Work Processes (IC)
- Job-Specific Knowledge
- Decision Quality
- Ensures Accountability
QualificationsMinimum Educational and Experience Requirements - Bachelor's degree with eight years of experience in research, analysis, strategic planning, financial analysis, information systems or related field; or
- Associate degree and ten years of experience in research, analysis, strategic planning, financial analysis, information systems or related field; or
- High school diploma or GED with twelve years of experience in research, analysis, strategic planning, financial analysis, information systems or related field.
Additional Experience - Insurance industry experience preferred.
- An understanding of analysis and research required.
- Experience with dataset, programming, querying and reporting design required.
- Advanced knowledge of SAS, SQL, SPSS, Python, R, or other related data analysis programs required.
- Experience developing, maintaining, and monitoring enterprise data governance policies and standards preferred.
- Knowledge of statistical and financial analysis and quantitative techniques preferred.
- Project management experience preferred.
- Proficiency with word processing, spreadsheet, database, presentation and flow-charting software required.
- Proficiency with research-specific, statistical report writing software preferred.
Physical Requirements- Lifting/Moving 0-20 lbs; Occasional (
- Lifting/Moving 20-50 lbs; Occasional (
- Ability to move over 50 lbs using lifting aide equipment; Occasional (
- Driving; Rarely
- Pushing/Pulling/moving objects, equipment with wheels; Occasional (
- Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
- Climbing/accessing heights; Rarely
