Tech Mahindra

D&A Platform Service Manager

Tech Mahindra$150K — $200K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10-15 years experience in data and analytics management.
  • Proficient in Microsoft Data & Analytics tools, including Fabric, Power BI, and Azure.
  • Strong understanding of service governance and operational best practices.
  • Experience in stakeholder communication and managing cross-functional teams.
  • Background in risk management and security compliance.

Responsibilities

  • Lead managed services operations for the Microsoft Data & Analytics Platform.
  • Own service governance, intake management, and prioritization.
  • Establish and manage support operating models and escalation frameworks.
  • Drive platform adoption and operational excellence initiatives.
  • Coordinate efforts between engineering, security, and support teams for service delivery.

Benefits

  • Comprehensive medical, vision, and dental insurance.
  • Life and disability insurance coverage.
  • Paid time off including holidays, parental leave, and sick leave.
  • Options for remote work flexibility.
Full Job Description
Job Summary

Title : D&A Platform Service Manager

Location: Open for Remote

Experience : 10-15 yrs

JD:
  • Lead end-to-end Microsoft Data & Analytics Platform managed services operations across Fabric, Power BI, Power Platform, Copilot Studio and Azure.
  • Own service governance, intake management, prioritization, capacity planning, SLA adherence and executive reporting.
  • Establish and manage support operating model, escalation framework, service improvement plans and stakeholder communications.
  • Drive proactive platform adoption, operational excellence, risk management, security compliance and platform roadmap alignment.
  • Coordinate cross-functional engineering, security and support teams to deliver scalable and reliable platform services.


The pay range for this role is $150,000 - $200,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

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