PWC

CyberArk ?Support Engineer??

PWC$84K — $134K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4–7 years of experience in CyberArk Secrets Management
  • Strong CyberArk PAM Core or Vault experience
  • Experience in troubleshooting issues retrieving secrets from Conjure
  • Solid understanding of Linux/Unix systems and Windows Server environments
  • Familiarity with Active Directory concepts and enterprise integration

Responsibilities

  • Troubleshoot and resolve complex technical problems related to Conjure
  • Perform PIM (CyberArk secret manager) support operations
  • Lead incident calls with diverse stakeholders
  • Apply and test fixes in Non-Prod and Production environments
  • Document problem solutions in a knowledge base
  • Provide 24x7 on-call support via a rotational schedule
  • Participate in support review meetings and present challenges to product owners

Benefits

  • Commitment to cultivating an inclusive, hybrid work environment
  • Opportunities for continual improvement involvement
  • Participation in variable incentive pay programs designed for rewarding achievements
Full Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure.

The Opportunity: 

AsaCyberark support Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’llelevate your career. Your role will include, but isn’tlimited to:

  • Troubleshoot and resolve complex technical problems related to Conjurereported by our customers. 

  • Perform PIM (CyberArksecret manager)support operations on day-to-day basis 

  • Lead the incident call with diversestakeholders

  • Apply and test fixes in Non-Prod, and Production environment

  • Document problem solutions ina knowledgebase. 

  • Meticulously document case progress and technical details throughout the support case lifecycle. 

  • Provide 24x7 on-call support via a rotational schedule. 

  • Participatingin recurring support review meetings, present challenges and mitigation plan to Product owners  

  • Ensuring Incident is resolved within definedSLA’s,  

  • Provide input toassistwith continual improvement 

  • Responsiblefor planningall new activities and deliverthe same as per timelines 

What You'll Bring:

Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:

  • 4–7 years of experience inCyberArkSecrets Management.

  • Strong CyberArk PAM Core or Vault experience with exposure to secrets management workflows

  • Experiencein troubleshooting issues retrieving secrets from Conjure

  • Solid understanding ofLinux/Unix systems,Windows Server environments, andActive Directory concepts, including integration and authentication within enterprise infrastructures.

  • PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer. 

Thisposition ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $84,700 -$134,700.The posted salaryrange representsthe expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.  We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

About PWC

PwC is a multinational professional services network of firms headquartered in London, United Kingdom, operating as partnerships under the PwC brand. PwC ranks as the second-largest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG. PwC firms operate in 157 countries, 742 locations, with 276,000 people. As of 2020, 26% of the workforce worked in the Americas, 26% in Asia, 32% in Western Europe, 5% in Middle East and Africa and 11% in Central and Eastern Europe and Central Asia.
Learn more about PWC
Size
284,000 employees
Industry
Founded
1998

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