Customers Bank

Cyber Risk Analyst

Customers Bank • $80K — $95K *
Malvern, PA 19355In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years of experience in internal audit, cyber security, or IT risk management.
  • Knowledge of information security and IT risk control frameworks (e.g., COSO, COBIT, NIST).
  • Strong understanding of financial, operational, and IT control environments.
  • Demonstrated analytical skills with attention to detail and accuracy.
  • Proficient written and verbal communication abilities.
  • Bachelor's degree in information systems, cyber risk, or related field.

Responsibilities

  • Develop and maintain information security documentation for audits.
  • Execute control testing procedures to assess security efficacy across business processes.
  • Document and report test results, identifying control deficiencies with remediation recommendations.
  • Assist in collecting evidence for internal and external audits.
  • Collaborate with auditors, compliance, and risk teams for issue resolution.
  • Engage in continuous monitoring to ensure remediation effectiveness.
  • Perform technology risk assessments based on specific criteria.

Benefits

  • Opportunities for professional development and certification support.
  • Collaborative work environment with cross-functional teams.
  • Engagement in continuous improvement and control awareness initiatives.
Full Job Description
What You'll Do:
  • Documentation & Communication: Develop and maintain workflows to create, maintain, and update information security documentation in support of internal and external audit requirements.
  • Control Testing & Evaluation: Under the direction of information security management, execute testing procedures to assess the design and effectiveness of key information security controls across business units, technology, and operational processes. Track control effectiveness and KRI/KPI for inclusion in risk assessment reports.
  • Issue Identification & Reporting: Document test results, identify control deficiencies, and provide clear recommendations for remediation. Identify and track exceptions to the Bank's security policies and procedures.
  • Audit Readiness and Response: Assist information security team with gathering evidence/artifacts for internal and external audits.
  • Collaboration: Work closely with business process owners, auditors, compliance, and risk teams to ensure timely resolution of identified issues.
  • Continuous Monitoring: Participate in ongoing monitoring and follow-up activities to confirm remediation effectiveness and sustainability.
  • Technology Risk Assessments: Perform technology risk assessments based on predefined criteria.


What Do You Need?

Must-Haves
  • 2+ years of experience in internal audit, cyber security, or IT risk management.
  • Knowledge of information security and IT risk control frameworks (e.g., COSO, COBIT, NIST).
  • Understanding of financial, operational, and IT control environments.
  • Strong analytical skills with attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Bachelor's degree in information systems, cyber risk, or related field.


Key Skills
  • Understanding of information technology infrastructure (networking, Active Directory, backups, etc.) and security concepts (role-based access control, least privilege, defense in depth, etc.).
  • Ability to interact with internal and external auditors to perform cyber security audits such as ISO 27001 and SOX.
  • Experience in assisting with technology risk assessments.
  • Experience in developing and maintaining documentation strategies for information security policies, standards, and operating procedures.
  • Develop and maintain working relationships with audit, GRC, and IT teams to promote continuous control awareness and improvements.


Nice-to-Haves
  • Professional certifications such as CIA, CISSP, CISA, Microsoft certifications, or CRMA.
  • Experience in Banking, financial services, or other highly regulated industries.


Technology Skills:
  • Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
  • Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

About Customers Bank

Customers Bank is a full-service bank that provides a range of financial products and services to individuals, businesses, and institutions. The bank offers checking and savings accounts, loans, mortgages, credit cards, and wealth management services, among others. Customers Bank operates through a network of branches and ATMs in several states, including Pennsylvania, New York, New Jersey, Rhode Island, Massachusetts, New Hampshire, and Illinois. The bank is known for its innovative digital banking solutions, such as its mobile app and online banking platform, which allow customers to manage their accounts and transactions from anywhere, anytime.
Learn more about Customers Bank
Size
1,200 employees
Industry
Finance & Insurance
* Ladders Estimates

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