BRIEF POSTING DESCRIPTION:The P EE CYBER OPERATIONS Department of the P VP CYBER RISK MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)
JOB FUNCTION:Serves as technical specialist responsible for, monitoring, operating and troubleshooting network and security status of any component comprising Hawaiian Electric networks, systems and software. Works as a member of the Network Operations and Security Center (NOSC) team providing 24x7 operations and security monitoring for Hawaiian Electric.
ESSENTIAL FUNCTIONS:- Perform proactive monitoring of system and network element alarms and alerts to identify those components/elements that may lead to, or already are causing degradation or failure.
- Perform security monitoring and management, fault isolation and diagnostic functions to include determination and execution of corrective actions on a real-time basis. Use network and system management platforms to remotely access and analyze systems, nodes, and devices to identify resolutions to correct anomalies.
- Interface with functional users, other NOSC support personnel and management in both routine and reactive monitoring situations. Execute reporting and data input associated with NOSC operations and ticket management.
- Maintains inventory in conjunction with the Desktop Services Section of installed hardware and software and insures adequate maintenance coverage.
- Document data and telecommunication networks, network servers, software and service configurations. Update and maintain configuration tables and drawings. Maintains up-to-date knowledge of IT, security, telecommunications, products, trends and directions.
- Analyze network traffic data, throughput, reliability, and other characteristics related to efficient operation and support of networks and systems.
- Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
BASIC QUALIFICATIONS:Knowledge Requirements- Knowledge of a wide range of communications concepts, principles and practices as well as understanding of communications equipment including: IP routers, switches, firewalls, Local and Wide Area Network (LAN/WAN) components and other communications-oriented sub systems.
- Knowledge of the principles of information technology normally acquired through college level courses or equivalent experience.
- Working knowledge of Linux, Windows, macOS, communications messaging ports and protocols, computer directory services and system architecture protocols.
- Knowledge of trouble ticketing systems and performance/trend analysis tools.
- Knowledge of other major areas of telecommunications such as cryptographic systems, computer security and access control systems/procedures.
- Knowledge of automation tools including Python scripting and API use.
Skills Requirements- Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
- Ability to effectively communicate with peers, users and management using verbal and written communication.
- Analytical, organizational, and conceptual skills capable of handling multiple tasks and assignments simultaneously.
- Strong interpersonal skills to influence and persuade various groups or individuals.
- Aptitude for learning with ability to identify problems and desire to find solution.
Experience Requirements- Three years of practical experience with IT systems and telecommunications hardware including some experience with network installation, administration and troubleshooting.
Role: Professional
Number of Vacancies: 1
Location: Honolulu - Oahu
Hiring Range: The hiring range for the Cyber Operations Analyst [Req ID 10444] position is $72,500.00 to $88,800.00. The person selected will be placed according to his/her skills and qualifications.
Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.
