Your role and responsibilities

As a Cyber Management Analyst, you will oversee the organization, administration, and supervision of consulting resources, business operation processes, and technologies required for successful and high-quality consulting engagement service delivery to clients. Your primary responsibility is to ensure that high-quality Cybersecurity Services are consistently delivered to clients, meeting their expectations and customer satisfaction measurements.

Your primary responsibilities will include:
• Deliver High-Quality Services: Ensure consistent delivery of high-quality Cybersecurity Services to clients, meeting their expectations and customer satisfaction measurements. This involves establishing programs and policies to maintain consistent service performance and evaluating customer feedback.
• Manage Contract/Account Performance: Monitor and manage contract/account financial performance to drive profitable contract and consulting practice business performance for IBM.
• Oversee Team Performance: Supervise employee and subcontractor work, removing any obstacles that may hinder the team's ability to deliver services successfully.
• Implement Service Performance Programs: Establish programs and policies to maintain consistent service performance, ensuring high-quality service delivery to clients.

*This person will be required to come into the Fort Meade, MD office 5 days a week

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise
• Exposure to Consulting Engagement: Experience working with consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery.
• Understanding of Service Performance: Familiarity with establishing programs and policies to maintain consistent service performance and evaluating customer feedback.
• Contract/Account Management: Exposure to managing contract/account financial performance to drive profitable business outcomes.
• Team Supervision: Experience working with employee and subcontractor work, identifying and addressing obstacles to successful service delivery.
• Cybersecurity Service Delivery: Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements.
• Security Clearance: Active TS/SCI is required

Preferred technical and professional experience
• Consulting Engagement Knowledge: Exposure to consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery, including familiarity with establishing programs and policies to maintain consistent service performance.
• Cybersecurity Service Familiarity: Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements, with an understanding of the importance of consistent service performance.
• Contract/Account Management Skills: Exposure to managing contract/account financial performance to drive profitable business outcomes, including supervising employee and subcontractor work to ensure successful service delivery.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

US Citizenship Required.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.