Cyber Incident ManagerDepartment: Global Security Services
Employment Type: Permanent - Full Time
Location: US - Texas
Reporting To: Regional Head of CIM
DescriptionAs a Cyber Incident Manager, you'll be at the forefront of high-stakes cyber events, leading critical incident response efforts that protect organisations when it matters most. Acting as a trusted advisor to clients during their most challenging moments, you'll bring clarity, structure, and decisive leadership to fast-moving situations - minimising impact, restoring operations, and driving successful outcomes.
Key Responsibilities- Lead end-to-end cyber incident response engagements from initial notification through to resolution and client offboarding
- Coordinate cross-functional response efforts across forensics, legal, PR, business resumption, and executive stakeholders to ensure a unified approach
- Act as the primary client contact during incidents, providing clear, timely updates and managing expectations in high-pressure situations
- Drive organisation and prioritisation of incident response activities to ensure rapid and effective outcomes
- Maintain accurate, detailed, and defensible documentation of incident timelines, actions taken, and outcomes
Skills, Knowledge & Expertise- Strong decision-making and problem-solving skills, with the ability to remain calm and structured under pressure
- Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable updates for non-technical stakeholders
- Ability to manage and de-escalate high-stress situations while working with diverse stakeholders
- Strong organisational skills and attention to detail across multiple concurrent incidents
- Solid technical understanding of cyber threats, attack vectors, and incident response methodologies
- Minimum 2 years' experience in cybersecurity, ideally within incident response or a related field
- Hands-on experience with incident response tools such as EDR, SIEM platforms, and forensic collection/analysis tools
- Experience working in fast-paced or high-pressure environments requiring rapid decision-making
