Customs Department Manager
As the Customs Department Manager, you will be responsible for overseeing import and export compliance, managing all required documentation (including ACE and CARM), and ensuring the timely clearance of cargo in full adherence to regulatory standards. Additionally, you will lead brokerage teams, provide guidance to clients on tariff classifications and related requirements, and manage relationships with customs authorities to support efficient and compliant operations
How you create impact- Lead and develop the brokerage team, driving performance and growth.
- Manage department operations, profitability, and customer experience.
- Prepare business reports, customer reviews, and conduct internal and external meetings.
- Ensure customs compliance through audits, documentation management, and regulatory adherence.
- Oversee timely customs entry filings and manage responses to customs and government inquiries.
- Conduct client onboarding, develop SOPs, and maintain client profiles.
- Optimize shared service center operations and process efficiencies.
- Collaborate with global offices and cross-functional teams to deliver exceptional customer service.
- Perform additional duties and projects as required.
What we would like you to bring- A Bachelor's degree in International Trade, Business Administration, or a related logistics field
- 5+ years of experience in customs brokerage in freight forwarding industry, with at least 2-3 years in a management or supervisory capacity
- Licensed Customs Broker (LCB) certification required
- Proven experience in managing a regional or centralized Customs Hub.
- Expertise in HTS classification, U.S. Customs regulations, and trade compliance
- Strong analytical thinking, leadership ability, and proficiency in ERP systems (e.g., SAP/Oracle/CargoWise)
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorshipWhat's in it for youThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1
