Customer Team Lead, Loblaw & Shoppers Drug Mart (Hybrid)

Bring Your Leadership to One of Canada's Most Strategic Retail Partnerships

Church & Dwight Canada is looking for a dynamic and results-driven Customer Team Lead, Loblaw & Shoppers Drug Mart to lead one of our largest and most strategic customer portfolios.

Reporting to the Director of National Accounts, this role is responsible for developing customer strategies, driving commercial performance, leading negotiations, managing profitability, and developing a high-performing team. The successful candidate will serve as the business leader for the Loblaw and Shoppers Drug Mart portfolio, building strong customer partnerships while delivering sustainable, profitable growth.

If you are a strategic thinker with strong negotiation skills, financial acumen, and a passion for developing people, we want to hear from you.

What You'll Do

Customer Leadership & Business Ownership

• Lead the overall customer strategy and business performance for Loblaw and Shoppers Drug Mart.
• Develop and execute Joint Business Plans that align with customer needs and Church & Dwight priorities.
• Build strong customer relationships and serve as a trusted business partner.
• Identify opportunities, mitigate risks, and drive execution across cross-functional teams.
• Provide strategic recommendations and business updates to senior leadership.

Strategic Negotiation & Commercial Leadership

• Lead complex negotiations involving pricing, trade investments, innovation, assortment, promotions, and customer agreements.
• Develop commercial strategies that balance growth, profitability, and long-term customer partnerships.
• Use data-driven insights to influence customer decisions and unlock growth opportunities.
• Navigate complex business challenges while maintaining strong customer relationships.

Financial Management & Profitability

• Own the customer P&L, including sales, gross margin, trade investment, and contribution targets.
• Deliver profitable growth through effective pricing, promotion, assortment, and innovation strategies.
• Manage trade spending with strong financial discipline and accountability.
• Evaluate investments and promotional programs to maximize business return.
• Proactively identify and mitigate financial and operational risks.

People Leadership & Development

• Lead, coach, and develop a high-performing account management team.
• Set clear priorities, expectations, and performance standards.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Support talent development, succession planning, and organizational capability building.

What You'll Bring

• Minimum 5 years of progressive sales, customer development, or account management experience within the CPG industry.
• Proven people leadership experience with a track record of building and developing high-performing teams.
• Experience managing large national retail customers, preferably Loblaw and/or Shoppers Drug Mart.
• Demonstrated success in delivering sales growth, profitability improvement, and strong customer outcomes.
• Strong financial acumen, including P&L management, forecasting, trade investment, and profitability analysis.
• Exceptional negotiation, influencing, and relationship-building skills.
• Proven ability to lead complex business initiatives from strategy through execution.
• Strong communication and presentation skills with the ability to influence stakeholders at all levels.
• Bachelor's degree in Business, Commerce, or a related field.

What Makes You Successful

• Strategic Thinking & Business Acumen
• Customer-Centric Leadership
• Commercial & Analytical Excellence
• Financial Management & Profitability Focus
• Executive Presence & Influencing Skills
• Strong Decision-Making & Prioritization
• People Leadership & Talent Development
• Resilience, Adaptability, and Accountability

Why Join Church & Dwight Canada?

We offer a competitive rewards package designed to support your health, well-being, and professional growth.

Compensation

The Ontario compensation range for this position is $124,000 - $170,000.

Actual starting salary will be based on factors including internal equity, experience, skills, qualifications, market competitiveness, and geographic location.

Benefits

• Comprehensive health and dental coverage starting on your first day
• Wellness Spending Account
• Company-matched pension plan
• Annual bonus opportunity
• Educational Assistance and Tuition Reimbursement Programs
• Learning and development opportunities
• Employee Resource Groups (ERGs)

Additional Information

Church & Dwight Canada may use Artificial Intelligence (AI) tools as part of its recruitment and selection process. These tools may assist in screening, assessing, or evaluating applicants in support of fair and consistent hiring decisions. All AI usage complies with applicable privacy and employment laws, and final hiring decisions are made by our recruitment team.

This posting represents a genuine and currently available vacancy.

• Candidates must be legally authorized to work full-time in Canada and be based in Ontario.
• Canadian work experience is not required as a condition of employment.
• Applicants who are interviewed will be informed of the outcome within 45 days.

Apply Today

Join Church & Dwight Canada and help drive growth, strengthen customer partnerships, and shape the future of our business with two of Canada's most important retail customers.