DescriptionWe9re looking for a Customer Success Operations Manager to own the systems, reporting, and process infrastructure behind Noma9s post-sales organization. You9ll partner directly with the Head of Post-Sales to build dashboards, templatize decks and playbooks, and keep renewals and QBR processes running without manual chasing.
What You9ll Do
- Own the post-sales dashboard and reporting cadence, keeping data current for leadership, board, and customer-facing use.
- Templatize the decks and playbooks currently duplicated across TAMs into one source of truth the team actually adopts.
- Design processes and automations that cut manual work across task tracking, QBR prep, and renewals.
- Build and maintain a centralized resource hub for post-sales content: decks, playbooks, process docs.
- Support renewal tracking and reporting across the TAM team9s book of business.
- Partner with TAMs, support, and leadership to surface operational gaps and prioritize fixes.
- Act as the resourceful connector who scopes technical builds, like dashboard work, and pulls in the right internal partner instead of stalling solo.
- Stay current on post-sales and revenue operations practices as the team scales.
What You Bring
- 5+ years in a CS Operations, RevOps, or similar role supporting a post-sales or customer success organization.
- A track record of building dashboards, decks, or playbooks that got adopted, not just built.
- Experience supporting renewals and revenue-adjacent reporting.
- Comfort operating with real autonomy, bringing solutions rather than escalating problems.
- Background in cybersecurity or technical enterprise SaaS environments is a plus, not a requirement.
- A bias toward systems: you template a process after doing it twice, not the tenth time.
- Comfortable in a fast-paced, high-intensity startup environment with shifting priorities.
Perks & Benefits:
- Comprehensive medical, dental, and vision coverage
- Home office setup reimbursement
- Short- and long-term disability insurance
- Life and accident insurance
- 401(k) retirement savings plan
- Unlimited paid time off (PTO) - We trust you to manage your time
- A warm, supportive, and people-first company culture
- A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
- Equity options that let you share in Noma9s growth and success
