Customer Success Manager, Weather

Samsung Electronics Co., Ltd. • $95K — $115K *
Penn Yan, NY 14527In-Person
Media
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in Account Management supporting Advertising Sales
  • Task-driven with the ability to meet deadlines in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Proven client-facing experience with presentation abilities
  • Deep understanding of the digital advertising and programmatic landscape
  • Bachelor's degree required
  • Experience with Owned and Operated properties, especially in-app or location-based opportunities preferred

Responsibilities

  • Align with Sales to deliver seamless account support, including RFPs and media planning
  • Act as primary contact for client communications, ensuring exceptional service
  • Lead campaign kick-off meetings and manage launch timelines effectively
  • Communicate campaign requirements and KPIs to internal teams
  • Maintain expertise in Samsung Ads offerings to drive upsell opportunities
  • Provide recommendations based on campaign performance to encourage client renewals
  • Collaborate with Marketing for tailored ideation and solutions
  • Educate clients on best practices and assist in onboarding
  • Drive contributions towards NA C&S annual sales growth

Benefits

  • Opportunity to join a rapidly growing team
  • Focus on building a unique, world-class advertising organization
  • Engagement in a dynamic, fast-paced work environment
  • Access to ongoing professional development and training
  • Potential for meaningful impact on the company's growth strategy
Full Job Description
Position Summary

Samsung Ads Customer Success Manager

The Customer Success Manager will be based in NY and will report into the Mobile Head of Ad Solutions within our NA C&S division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on customer experience, you've come to the right place!

Role and Responsibilities

Role and Responsibilities
• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the "go-to" resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client's objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards NA C&S annual sales growth.

Skills and Qualifications

Skills and Qualifications
• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast-paced environment
• Attention to detail, ability to multitask and strong organizational skills required • Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape
• Bachelor's degree required

Preferred Qualifications: Experience working on Owned and Operated in-app properties, especially Weather or location-based opportunities.

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About Samsung Electronics Co., Ltd.

Samsung Electronics Co., Ltd. Careers

There has never been a better time to join the global team of Samsung Electronics Co., Ltd. professionals—the leading force in innovation and technology in the electronics industry.

Work You’ll Do

Join Samsung Electronics Co., Ltd.'s top-tier team to assist some of the most well-known global enterprises in mastering their technological and digital transformation journeys. Transform businesses and entire sectors with the brightest minds at Samsung, leveraging a unique position in the marketplace at the crossroads of technology, industry expertise, and digital innovation. Engage with a worldwide team of business and technology advisors to help clients navigate their journey through cutting-edge technological advancements. Collaborate with a vast network of professionals dedicated to upholding Samsung's reputation as a leader in the electronics and technology sector.

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Work on a wide range of technology projects and harness the capabilities, global scale, and joint solution development that only Samsung can offer.

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The combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Samsung for new strategies and solutions to drive innovation and growth in the digital era.

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