What You'll Do- Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.
- Lead outcomes: define success metrics, build adoption plans, and ensure our clients win
- Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
- Playbook building: Build the playbook for how we consult and support our highest value accounts, along with our Head of Success
- Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients
What YouMustBring- 4+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.
- Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
- Preferred backgrounds: early stage, high-growth B2B startup experience
- You operate like an owner and take extreme accountability.
- You're metrics-driven, prioritize relentlessly, and own results end-to-end.
- Willingness to travel up to 20% for in-person client meetings and industry conferences
First-Month Focus- Master Sully's product, understand our client's clinical workflows, and build a point of view on "what winning looks like" for each strategic account.
- Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts
- Deliver at least one visible client win (adoption lift, workflow unlock, expansion path)
If you've ever said, "I want to do work that actually matters", this is it. Let's build something life-changing, together.
Department Customer Success Locations Mountain View Remote status Fully Remote
