Customer Success Manager

Ralliant

• $80K — $120K *
Plainville, CT 06062In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in customer success or account management roles
  • Strong leadership and team management skills
  • Experience building customer engagement models
  • Proven track record of improving customer satisfaction and retention
  • Excellent communication and interpersonal skills

Responsibilities

  • Lead the customer success organization and manage support teams.
  • Implement a cohesive customer success strategy across the region.
  • Define service standards and escalation processes for customer interactions.
  • Enhance customer engagements through proactive outreach efforts.
  • Strengthen relationships with key accounts to drive retention.

Benefits

  • On-site working environment
  • Opportunity for career growth and advancement
  • Collaboration with a dedicated sales operations and marketing team
  • Focus on enhancing customer experience and satisfaction
  • Impactful role in shaping customer success initiatives
Full Job Description
JOB DESCRIPTION

North America Customer Success Manager

Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing

The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day customer support and Strategic Customer Success Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key account satisfaction, retention, and the overall customer experience.

Key Responsibilities:

Customer Success Strategy & Operating Model

  • Lead a unified customer success model across tactical support and strategic account teams.

  • Establish clear roles, service standards, escalation paths, and engagement expectations.

* Ladders Estimates

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