Who We're Looking For: We are currently seeking a customer-centric, energetic and detailed oriented
Customer Success Manager to join our team and our Texas Pod. In this role, you'll work with our Large/Enterprise clients throughout Texas and be responsible for cultivating and maintaining strong relationships with your customers that ensures high levels of satisfaction, usage, and recognition of ROI. You'll work on maintaining strong retention and renewal rates as well as looking for growth opportunities for each customer. As a CSM, you'll work closely with our customers alongside Sales, Customer Support, Product Management and Finance teams to ensure our customer lifecycle is a seamless and delightful one.
Most importantly, you're someone who shares in our passion for improving the lives of students through communication.
This role will include:- Proactively own and manage the success of a portfolio of enterprise-level customer accounts with particular expertise of the Texas customer market
- Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio
- Support customer's launch through data integration and system configuration in partnership with implementation team
- Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI
- Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed
- Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude
- Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
- Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience
- Traveling to at least 1 conference per year and at least 1 community connect each quarter
Our ideal candidate will have the following:- 2+ years of relevant Customer Success Manager or Account Manager, with specific focus on Large or Enterprise accounts within a SaaS or software company environment
- 2+ years of K12 EdTech experience working with large district implementations
- Experience with school communication tools, integration tools and/or SIS a plus
- Excellent communication skill and attention to detail
- Project management and ability to prioritize tasks in a fast moving dynamic environment
The perks of working for us are great! You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide:
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 15 paid holidays, including your birthday!
As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.
The total OTE for this role will be approximately $80,000 to $110,000, DOE.
