Position SummaryWe're seeking a proactive and personable Strategic Customer Success Manager to join our growing Customer Success team at Provider1st. Reporting to the Head of Customer Success, this role will own a portfolio of healthcare provider clients and be equally responsible for driving seamless onboarding and implementation of Provider1st ROI services, as well as building strong, ongoing client relationships. You will play a key role in ensuring clients realize value quickly, adopt our solutions effectively, and continue to grow with us over time.
Key Responsibilities- Own the end-to-end customer lifecycle, with equal emphasis on onboarding, implementation and ongoing customer success.
- Lead onboarding and implementation for new clients, ensuring smooth transitions, timely go-lives, and strong early adoption.
- Act as the primary point of contact, building trusted relationships with client stakeholders.
- Drive customer engagement, satisfaction, and retention across your portfolio.
- Partner cross-functionally with Sales, Operations, and Support to deliver a seamless customer experience.
- Provide consultative guidance by understanding client workflows and aligning solutions to their goals.
- Identify opportunities for growth and expansion through increased adoption of services.
- Monitor customer performance, proactively address risks, and maintain high renewal rates.
- Contribute to improving processes and best practices as the Customer Success function scales.
RequirementsQualifications- Minimum 5+ years of relevant experience, with 2+ years of focus on strategic customer-facing work
- Strong focus on learning and understanding the goals and strategies of our customers to provide consultative solutioning
- Ability to manage and influence through persuasion, negotiation, and consensus building
- Entrepreneurial, self-sufficient, and self-driven approach
- Comfortable making decisions under uncertainty
- Thorough with attention to detail and a bias towards action
- Strong empathy for customers and passion to achieve revenue expansion & growth
- Analytical and process-oriented mindset
- Strong understanding of value drivers in recurring revenue business models
- Robust project management and client management skills
- Enthusiastic and creative with the ability to inspire others
- Excellent communication and presentation skills - and a commitment to maintain good internal and external relationships
- Passionate about building a business that transforms the healthcare industry
- Experience with sales and post-sales (ideal, but not required)
Benefits- Competitive salary range + annual performance-based bonus
- Opportunity to make a meaningful impact on our business and the customers we serve
- Collaborative, mission-driven culture with strong growth and career development opportunities
- Remote-friendly work environment
- Comprehensive Medical, Dental, Vision, and Life Insurance coverage
