JP Morgan Chase & Co.

Customer Success Manager - Data Platforms

JP Morgan Chase & Co. • $90K — $120K *
Columbus, OH 43230In-Person
Enterprise Technology
5 - 7 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years experience in customer success roles in product or technology
  • Ability to influence product adoption and customer retention
  • Strong communication and interpersonal skills for stakeholder engagement
  • Experience in program management or related operational leadership disciplines for 7+ years
  • Bachelor's degree in analytical, business, communications, or finance-related field or equivalent experience
  • Ability to operate independently in fast-paced environments
  • Strong analytical skills to interpret complex data into actionable insights
  • Advanced proficiency in Microsoft Excel and PowerPoint

Responsibilities

  • Drive product adoption, expansion, and retention to maintain customer health
  • Conduct proactive account meetings to share best practices and gather customer feedback
  • Guide customers through onboarding, leveraging product understanding to meet their needs
  • Track key success metrics and provide feedback to Product team for new features
  • Act as advocate for data platform users, ensuring adoption and feedback
  • Drive high-performance team culture through effective onboarding and accountability
  • Lead adoption of AI-enabled workflows for productivity gains

Benefits

  • Comprehensive health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching
Full Job Description
Job Description

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.

As a Customer Success Manager in Data Platforms, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team. The Data Platforms team sits at the core of Consumer & Community Banking's data ecosystem, serving thousands of users across multiple business lines. We're builders, not bureaucrats. Our team moves fast, embraces AI-driven ways of working, and believes that operational excellence isn't about checking boxes - it's about creating the conditions where great people do their best work. We value curiosity over credentials, initiative over instructions, and impact over activity.

Job responsibilities
  • Drives product adoption, expansion, and retention activities to maintain a healthy customer base
  • Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs
  • Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
  • Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
  • Act as the primary advocate for data platform users, ensuring strong adoption and continuous feedback into the roadmap
  • Drive a high-performance team culture through effective onboarding, operating rhythms, and accountability standards
  • Lead adoption of AI-enabled workflows, aligning with governance and driving meaningful productivity gains
  • Oversee program execution across initiatives, tracking priorities, dependencies, and delivery progress
  • Define and manage key metrics and reporting to connect platform outcomes to business impact
  • Coordinate clear, timely communications for incidents, service updates, and operational changes
  • Build strong relationships with senior stakeholders and partners to drive alignment and informed decision-making


Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in customer success roles in product or technology
  • Demonstrated ability to influence product adoption and customer retention
  • Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
  • Proven ability to learn new technologies and teach it to others
  • 7+ years of experience in program management, product management, analytics, communications, or a related operational leadership discipline
  • Bachelor's degree in an analytical, business, communications, or finance-related field - or equivalent practical experience that tells a compelling story
  • Demonstrated ability to operate independently in ambiguous, fast-paced environments and drive results without waiting for a playbook
  • Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights and executive-ready narratives
  • Proven track record of building relationships and influencing outcomes across diverse functions, locations, and levels of leadership
  • Intellectual curiosity and a pattern of rapidly developing subject matter expertise in unfamiliar domains
  • Advanced proficiency in Microsoft Excel and PowerPoint


Preferred qualifications, capabilities, and skills
  • Experience in a business to business (B2B) environment or as a colleague in a customer environment
  • Experience leading and influencing across complex, matrixed organizations where authority is earned, not given
  • Prior experience as a Customer Success Manager, Business Manager, or Chief of Staff in a technology or data-driven organization


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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