Job Type
Full-time
Description
We are looking for a technically proficient and proactive
Customer Success Manager with a strong drive for results. A CSM will be a key advocate for our customers, ensuring they derive maximum value from CyberMaxx. The primary focus will be to build and maintain strong, long-lasting customer relationships, driving customer satisfaction, retention and growth.
A strong understanding of the customer success lifecycle is essential for this role. The ideal candidate will have experience in mapping and managing the customer journey-from onboarding and adoption to renewal and expansion. You should be able to identify key touchpoints, anticipate customer needs, and implement proactive strategies that drive engagement, retention, and long-term value. Familiarity with customer success metrics, feedback loops, and cross-functional collaboration is critical to ensuring a seamless and impactful customer experience.
What You Will Do:- Proactive Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel.
- Strategic Thinking: Identifying areas for growth and long-term success.
- Relationship Management: Establish and nurture strong relationships with key stakeholders. The CSM is the main point to contact for customer inquiries and concerns.
- Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals.
- Analysis: Identify trends and areas for improvement through analysis of customer data.
- Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.
What We Are Looking For:- 3+ years of experience in a customer facing role post-sales role within the cybersecurity industry.
- MDR or cybersecurity services experience is a plus
- Excellent communications and interpersonal skills
- Strong problem-solving abilities and a pro-active mindset
- BA/BS degree or equivalent work experience
- Ability to thrive in a fast-paced, high growth, and rapidly changing environment.
- Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives.
- Ability to collaborate cross-functionally
- Project management experience is also preferred
Some Of What We Offer- Flexible Paid Time Off
- 401k with a company match
- Medical, Dental and Vision Coverage
- Voluntary Short Term and Long-Term Disability
- Employee Assistance Program with Mental Health Supplement
- Voluntary Basic, Accidental, and other ancillary life insurance
- Health Savings Account Contribution (with selection of a HDHP)
- 10 annual, paid holidays
