Delinea is looking for an experienced Customer Success Manager to own and grow customer relationships, drive production adoption, and ensure customer realized value. You will have a strong understanding of customers' business objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals. Responsibilities • Manage a portfolio of Enterprise accounts and serve as the primary point of contact. • Drive onboarding, product adoption, and track customer business objectives and goals. • Lead regular customer check-ins tracking customer success plans along with quarterly business reviews. • Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan. • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. • Align cross-functionally on upcoming renewals and potential expansions. • Act with urgency and provide continuous customer communication on customer requests. • Develop, prepare, and nurture customers Desired Skills and Experience • BA/BS degree preferred or equivalent experience • 3-5+ years of experience in a similar role as a Customer Success Manager • Knowledgeable in privilege access management and cybersecurity best practices preferred • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus • Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors • Ability to understand business objectives and success criteria to deliver product value • Competency with Salesforce and Customer Success Management platforms • Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment • Excellent verbal and written communication skills • Must be located in Canada; fluency in English and French preferred We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.