What You're Applying ForAs an Agency Customer Success Manager at Triple Whale, you will focus on and support our agency partners who handle a portfolio of brands on Triple Whale.
Your core responsibility will be working with agencies as a trusted consultant and technical problem solver - advising on marketing strategy, best practices and feature functionality.
Location: We are prioritizing candidates based in the Pacific Time Zone. This role partners closely with colleagues and customers across APAC, so candidates should be comfortable maintaining regular overlap with a portion of the APAC workday.What You'll Do:- Proactive support to agency technical inquiries and problems via Slack, Support chat, and email
- Work closely with the Agency Partner Managers to deepen the relationship, identify areas for expansion within their portfolio, and flag enablement needs and risks
- Closely collaborate with Sales, Solutions Architects, and Support to provide maximum support and value for our agency partners and their clients
- Revenue and renewal forecasting for agency-managed accounts
- Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
- Lead and present at agency meetings, both in-person and over video conference
- Lead discussions with agencies to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
- Contribute to the continued development and improvement of the Triple Whale Customer experience
What You'll Bring:- Previous experience servicing customers in the ecomm space, highly preferred from a SaaS or agency environment
- Ability to thrive in a dynamic, fast paced startup environment
- Superb written and verbal communication skills
- Quick learner
- Flexible, embraces change and new responsibilities
- Excellent computer skills and tech savvy
- Service-oriented, passionate about providing top notch service to our clients
- Detail-oriented, capable of handling multiple responsibilities at once
- Positive attitude, empathy, and high energy
- Thrives in a collaborative team environment
Base Compensation Range: $100,000-$115,000
Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location-so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.
Join Us in Making WavesIf you're looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We're on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.
Referred? Got here thanks to a friend? Splash some gratitude their way! They'll need to submit your application through our referral system to make it official.
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