About the roleWe're looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.
This role sits at the intersection of relationship management, strategy, and execution. You'll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.
This role is remote, based in Miami, Florida. To succeed in this position you must be fully bilingual-fluent in both Spanish and English (spoken and written). Please note that
your resume must be submitted in English, and the interview process will include conversations in both languages.
In this role, you'll:- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products.
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
- Identify opportunities to expand partnerships through increased product adoption and incremental investment.
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
- Surface advertiser feedback and insights to inform product improvements and long-term strategy.
- Help build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem.
You might thrive in this role if you:- Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
- Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
- Is comfortable interpreting performance data and translating insights into strategic recommendations.
- Has experience with data querying (e.g. SQL, advanced excel/GSheet).
- Communicates clearly and builds trust with both technical and non-technical stakeholders.
- Operates with ownership and accountability in fast-moving, evolving environments.
- Demonstrates sound judgment and a commitment to user trust and responsible platform growth.
Compensation Range: $162K - $230K USD
