AbbVie

Customer Solutions Specialist - Las Vegas, NV

AbbVie • $70K — $95K *
Pasadena, CA 91104In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred; equivalent experience may be acceptable.
  • 2+ years' experience with prior authorization drugs and specialty pharmacies.
  • Strong understanding of drug dispensing in immunology biologics.
  • Excellent territory and account management skills, preferably from health care sales experience.
  • Valid driver's license and fleet vehicle qualification required.
  • Knowledge of pharmaceutical regulations and compliance is essential.
  • Ability to identify patient needs through healthcare provider interactions.
  • Strong communication skills and ability to influence peers.

Responsibilities

  • Understand HCP office processes and recommend electronic solutions to enhance patient prescription experiences.
  • Serve as a subject matter expert on AbbVie's health care provider portals and electronic solutions.
  • Collaborate with AbbVie field teams to diagnose issues and propose appropriate digital solutions to HCP offices.
  • Build and maintain relationships with HCPs to provide updates on portal functionalities relevant to patient needs.
  • Ensure compliant communication with AbbVie field teams.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Paid time off including vacation, holidays, and sick leave.
  • 401(k) plan for eligible employees.
  • Participation in short-term incentive programs.
Full Job Description
Job Description

This role is field-based, and candidates should live within a reasonable distance from the primary city.

Candidates may live in the following cities:
  • Las Vegas, NV
  • North Los Angeles, CA


The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie's in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.

Responsibilities:
  • Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
  • Thoroughly understand and represent AbbVie's HCP facing portals and other electronic solutions serving as a subject matter expert.
  • Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
  • Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
  • Communicate with AbbVie field teams in a compliant manner.


Qualifications
  • Bachelor's degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
  • Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
  • Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
  • Valid driver's license and ability to qualify for and maintain fleet vehicle.
  • Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
  • Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
  • Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
  • Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
  • Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
  • Strong computer aptitude required including understanding of Windows and internet browsers.


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

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Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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