Customer Solutions Engineer

Emerson Group

$100K — $120K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering or related field (Electrical, Computer, Mechanical, Petroleum)
  • 5+ years of relevant industry experience
  • Minimum 2 years of technical sales experience
  • Experience with cloud-based platforms and SCADA systems
  • Willingness to travel 25% of the time

Responsibilities

  • Provide commercial and technical support to business development
  • Collaborate with clients on technology adoption strategies
  • Prepare and approve scopes of work and commercial agreements
  • Demonstrate the DeltaV SaaS SCADA Cloud Platform to clients
  • Act as a subject matter expert for software training and solution development
  • Develop remote monitoring solutions based on client needs
  • Implement and oversee pilot projects using data tools

Benefits

  • Opportunities for professional growth and development
  • Collaborative work environment with cross-functional teams
  • Exposure to cutting-edge technologies in cloud and automation
  • Ability to influence new technology adoption within client organizations
  • Support and resources for carrier advancement within Emerson
Full Job Description
Job Description

Emerson's DeltaV SaaS SCADA Customer Solutions Engineer will create proposals and formal commercial agreements, develop cloud-based SCADA software solutions, and act as a technical subject matter expert supporting various sales teams with technical documentation and software demonstrations.

In This Role, Your Responsibilities Will Be:

  • Provide commercial and technical support to the DeltaV SaaS SCADA business development team and the Emerson Impact Partner network.
  • Collaborate directly with clients to help them realize a vision for new technology adoption within their organization.
  • Prepare, review, and approve the scope of work, network architectures and bill of materials deliverables required to develop budgetary proposals and binding commercial agreements.
  • Demonstrate and showcase the DeltaV SaaS SCADA Cloud Platform for existing and prospective clients.
  • Serve as a subject matter expert on the DeltaV SaaS SCADA Cloud Platform to assist with solution development and software training.
  • Work with clients to understand their business and technical challenges and develop remote monitoring solutions that fit their requirements.
  • Implement and oversee the execution of pilot projects by using internal and external software tools for data collection, validation, and visualization.


Who You Are:

You are a technical professional that sets aggressive goals and has high standards. You are persistent in accomplishing objectives despite obstacles and push yourself to achieve results. You analyze multiple and diverse sources of information to define problems accurately. You deliver customer-centric solutions, serving as a strategic partner and subject matter expert. You work collaboratively with others across the organization to achieve shared objectives.

For This Role, You Will Need:

  • Bachelor's Degree in Engineering, Engineering Technology or related. Concentration in Electrical, Computer, Mechanical or Petroleum disciplines
  • 5+ years of relevant experience
  • A minimum of 2 years of technical sales experience
  • Willingness and ability to travel up to 25%


Preferred Qualifications That Set You Apart:

  • Experience with cloud-based platforms, SCADA, automation systems and field instrumentation
  • Knowledge of communication protocols of Flow Computers, RTUs and PLCs including industry standard and custom programs.
  • Experience with Ethernet, Radio, Cellular, and Satellite communication
  • Knowledge of Oil & Gas production operations, artificial lift, and facility design.
  • Proficient with Microsoft operating systems and program suites.
  • Excellent presentation and technical writing skills.
  • Ability to work under pressure with multiple priorities and deadlines


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