Customer Service Specialist

Norm Reeves Auto Group

$45K — $140K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Previous experience in customer service, retail, hospitality, banking, fitness, or sales is preferred.
  • Strong communication and interpersonal skills are essential.
  • Positive attitude and willingness to learn required.
  • Self-motivated with a customer-first mindset is necessary.
  • Comfortable working in a fast-paced, team-oriented environment is crucial.
  • Valid driver's license and acceptable driving record needed.

Responsibilities

  • Assist customers throughout the vehicle purchasing process with a friendly and professional approach.
  • Learn about the vehicle lineup to confidently support customer inquiries and recommendations.
  • Build and maintain customer relationships to enhance their buying experience.
  • Stay informed about current inventory, incentives, and promotions at the dealership.
  • Collaborate with the team to meet individual and dealership sales targets.
  • Ensure accurate customer information is recorded in the CRM system.

Benefits

  • Paid training and ongoing mentorship offered.
  • Career growth and advancement opportunities available.
  • Competitive compensation with uncapped earning potential provided.
  • Supportive team environment focused on your success.
  • Employee discounts and comprehensive benefits included.
Full Job Description
Location: Rockwall, TX (On site) | Type: Full Time | SalaryRange: $45,000 - $140,000

For immediate consideration please email your resume over to [email protected]

What You'll Do:
  • Assist customers throughout the vehicle purchasing process by providing a friendly and professional experience.
  • Learn about our vehicle lineup to confidently answer questions and recommend the right vehicle for each customer.
  • Build relationships with customers and follow up to ensure an exceptional buying experience.
  • Stay up to date on current inventory, incentives, and dealership promotions.
  • Work with your team to achieve individual and dealership sales goals.
  • Maintain accurate customer information and activity in the CRM system.

What You'll Need:
  • Previous experience in customer service, retail, hospitality, banking, fitness, or sales is a plus.
  • Strong communication and interpersonal skills.
  • A positive attitude with a willingness to learn and grow.
  • Self-motivated with a customer-first mindset.
  • Comfortable working in a fast-paced, team-oriented environment.
  • Valid driver's license and acceptable driving record.

What You'll Need:
  • Paid training and ongoing mentorship.
  • Career growth and advancement opportunities.
  • Competitive compensation with uncapped earning potential.
  • Supportive team environment focused on your success.
  • Employee discounts and comprehensive benefits.


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