Customer Service Representative - State Farm Agent Team Member

State Farm

$70K — $110K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in sales or customer service (preferred but not required)
  • Proficient in Microsoft Office and other software
  • Strong typing skills
  • Ability to meet licensing requirements and maintain good standing
  • Detail-oriented with strong analytical capabilities

Responsibilities

  • Provide friendly and accurate customer service while managing customer information
  • Conduct needs-based sales presentations and schedule appointments
  • Generate leads and close sales to meet agency goals
  • Implement marketing strategies to build referral networks
  • Work independently while being proactive and goal-oriented

Benefits

  • Company-paid training and licensing
  • Uncapped commission structure with bonus opportunities
  • Healthcare benefits included in total compensation
  • Paid time off for holidays and personal days
  • Opportunities for growth and advancement
  • Shared company vehicle provided
  • Team-building activities and celebrations
Full Job Description
Responsive recruiter

COMPENSATION AND BENEFITS
  • Company-paid training, development, and licensing
  • Solid base salary + Uncapped Commission + Bonus Opportunities
  • Boost your earnings with higher commissions on weeknight and weekend sales-optional opportunity.
  • Paid time off (holidays and personal/sick days) with the opportunity to earn additional time off
  • Healthcare benefit as a part of total compensation
  • Long Term Disability Coverage
  • Life Insurance
  • 401(k) Plan
  • Shared company vehicle
  • Growth potential/opportunities for advancement within our company
  • Team-building activities and birthday celebrations

JOB VISION AND COMPANY INFORMATION:

Join our growing organization as a long-term team member with company benefits or become a State Farm independent contractor agent-build and lead your own team, set your schedule, travel the world, and achieve financial stability through commissions and bonuses. The Customer Care Representative is committed to delivering outstanding support to our valued customers by promptly addressing their needs, proactively uncovering opportunities to enhance their coverage, and conducting personalized reviews to ensure they feel confident, cared for, and fully protected.

EXPERIENCE AND KNOWLEDGE:
  • Experience in retail sales, marketing, or customer service is desirable, but not required.
  • Proficient keyboard typing skills and experience with Microsoft Office and other popular computer software.

SKILLS AND ABILITIES:
  • Apply product and market knowledge to make informed recommendations while meeting licensing requirements
  • Build relationships, influence others, and communicate effectively
  • Self-motivated, proactive, goal-oriented, and able to work independently with a strong work ethic
  • Trustworthy, dependable, ethical, and skilled in problem-solving and decision-making
  • Detail-oriented multitasker with strong analytical skills

JOB RELATED TRAINING COURSES AND PROGRAMS
  • Successfully complete all company, state, and federal requirements (licenses) to sell and service designated State Farm products and continue to be licensed in good standing as required.

DUTIES AND RESPONSIBILITIES
  • Provide prompt, accurate, and friendly service while updating customer information and preparing necessary documents
  • Conduct needs-based sales presentations, generate leads, schedule appointments, and close sales
  • Meet or exceed marketing and sales goals by implementing the agency's plan and building referral networks

WORK SCHEDULE
  • Full time position with a 40-hour work week.
  • Office Hours are Monday through Friday, 8:30 AM to 5:00 PM. Weeknights and Saturdays by Appointment


Compensation: $70,000.00 - $110,000.00 per year

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