Description
Customer Service Manager
Location: Ponte Vedra Beach, FL | On-Site | Full-Time
Salary: $125-150k + Lucrative Bonus Potential
What You'll Do (Your Power Moves)
Lead, Motivate & Coach - Develop a team of high-performing customer service professionals to achieve top-tier results
Drive Process & Efficiency - Implement, monitor, and refine structured processes that maximize productivity and customer satisfaction
Optimize Call Center Operations - Ensure every call is handled with speed, precision, and exceptional service
Solve Problems & Elevate the Experience - Handle escalated customer concerns and implement strategies to continuously improve service
Colaborate Across Departments - Work closely with sales, field operations, and leadership to ensure a seamless customer experience
Monitor & Improve Key Metrics - Own performance indicators like call response time, customer satisfaction scores, and operational efficiency
What We're Looking For (Your Superpowers)
Process-Driven Mindset - You thrive on structure, efficiency, and data-backed decision-making
Proven Leadership Experience - You've successfully led and developed high-performing teams
Exceptional Communication & Coaching Abilities - You know how to motivate, train, and inspire people
Analytical & Results-Oriented - You make data-driven decisions and continuously optimize processes
Customer-Obsessed Mindset - You're passionate about delivering world-class service and problem-solving
Thrives in a Fast-Paced Environment - You perform at your best under pressure and tight deadlines
If you're a process-driven leader who's ready to take the next step in your career, APPLY TODAY and join the fastest-growing home services company in Northeast Florida!
#INDP1
