Customer Service Department Manager

ULINE

• $85K — $100K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 3+ years in customer service management essential.
  • Proven track record in team coaching and development.
  • Experience in evaluating and improving procedures.
  • Strong problem-solving skills for resolving customer issues.

Responsibilities

  • Train Team Leads to foster a positive customer service environment.
  • Oversee daily operations of multiple Customer Service departments.
  • Identify areas for procedure improvement through evaluations.
  • Analyze performance reports and recommend efficiency enhancements.
  • Address and resolve escalated customer concerns promptly.

Benefits

  • Comprehensive health insurance and 401(k) with 6% employer match from day one.
  • Access to multiple bonus programs.
  • Generous paid holidays and time off.
  • Tuition assistance for professional development.
  • Affordable meal options available at the on-site café.
  • Access to a fitness center and lovely walking paths.
  • Modern, clean facilities.
Full Job Description
Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Position Responsibilities
  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
  • Manage the daily activities of various Customer Service departments.
  • Evaluate team procedures and identify areas for improvement.
  • Review performance reports and suggest ways to increase efficiency.
  • Resolve escalated customer issues promptly.


Minimum Requirements
  • Bachelor's degree.
  • 3+ years of customer service management experience.
  • Demonstrated ability to effectively coach and develop a high-performing team.


Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.


Employee Perks
  • Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.


Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

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