Customer Service Department Manager

ULINE

$85K — $100K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree required.
  • 3+ years of customer service management experience required.
  • Proven track record of coaching and developing high-performing teams.

Responsibilities

  • Train Team Leads to foster a positive team environment for customer service.
  • Manage daily operations across multiple Customer Service departments.
  • Evaluate team processes and recommend areas for improvement.
  • Analyze performance reports to enhance efficiency and operations.
  • Address and resolve escalated customer issues swiftly.

Benefits

  • Complete health insurance coverage and a 401(k) with a 6% employer match from day one.
  • Incentives through multiple bonus programs.
  • Paid holidays along with generous paid time off options.
  • Tuition Assistance Program for ongoing professional education.
Full Job Description

Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Position Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

  • Manage the daily activities of various Customer Service departments.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor’s degree.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!

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