Customer Service Department Manager

ULINE

$85K — $100K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 3+ years of customer service management experience required.
  • Proven track record in coaching and developing effective teams.

Responsibilities

  • Train Team Leads for high performance in customer service.
  • Manage daily operations of multiple customer service departments.
  • Evaluate team procedures for effectiveness and improvement.
  • Review performance metrics and recommend efficiency enhancements.
  • Resolve escalated customer complaints swiftly.

Benefits

  • Comprehensive health insurance and 401(k) with 6% employer match from day one.
  • Access to multiple bonus programs.
  • Paid holidays and generous vacation time.
  • Tuition assistance for professional development.
Full Job Description

Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Texas Branch- Irving, TX

Position Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

  • Manage the daily activities of various Customer Service departments.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelors degree.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern air-conditioned facilities.

  • First-class fitness center and beautifully maintained walking paths.

Similar Jobs

More Jobs at ULINE

More Retail & Consumer Goods Jobs

  • Sales Agent
    $80K — $100K *
    American Automobile Association
    Montpelier, VT 05602 (Washington County)
  • Michaels Stores
    Sales Manager
    $179K — $236K *
    Michaels Stores
    Princeton, NJ 08540 (Mercer County)
  • Michaels Stores
    Retail Store Manager
    $69K — $93K *
    Michaels Stores
    Flemington, NJ 08822 (Hunterdon County)
  • Product Marketing Manager
    $85K — $110K *
    ULINE
    Milwaukee, WI 53215 (Milwaukee County)
  • Sales Account Manager
    $85K — $135K *
    ULINE
    Stamford, CT 06902 (Western Ct County)

Find similar Customer Service Department Manager jobs: