Customer Service Department Manager - BilingualPay from $85,000 to $100,000 per yearTexas Branch - Irving, TXFast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Position Responsibilities- Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
Minimum Requirements- Bachelor's degree.
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
- 3+ years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
Benefits- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks- Best-in-class, clean, modern air-conditioned facilities.
- First-class fitness center and beautifully maintained walking paths.
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
