Textron

Customer Relations Manager (Aircraft Maintenance) - Tampa, FL

Textron$75K — $95K *
Tampa, FL 33647In-Person
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2 years of relative aircraft maintenance experience with A&P license or technical degree
  • 4 years of relative aircraft maintenance experience
  • Bachelor's degree in Aviation or related field
  • A&P License / Repairman / EASA Certificate preferred
  • Knowledge of Textron Aviation services and products beneficial
  • Strong interpersonal skills for customer interaction and collaboration

Responsibilities

  • Serve as the main contact for customers and ensure exceptional service delivery
  • Welcome customers, assess needs, and discuss service options
  • Provide regular updates to customers on aircraft status and service progress
  • Suggest additional maintenance and parts to enhance aircraft performance
  • Collaborate with Finance for program coverage and billing accuracy
  • Communicate safety expectations and conduct post-service debriefs
  • Follow up on outstanding service issues and mentor peers on service practices

Benefits

  • 401K company match with additional annual contributions
  • Education assistance for various educational programs
  • Flight training bonuses for pilots
  • Fertility and adoption assistance, plus discounted childcare
  • Free financial consultations and guidance
Full Job Description
What you will be doing as a Customer R elations Manager - Aircraft Maintenance :

In this role, you can expect to be the main point of contact for customers, ensuring they receive exceptional service. You'll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction.

Your responsibilities may include (but are not limited to):

  • Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements


  • Service Communication: Keep customers updated on their aircraft's status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)


  • Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer's aircraft


  • Service Center Marketing: Promote our Service Center's capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience


  • Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager


  • Safety & Departure Debrief: Co mmunicate safety expectations, co nduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently


  • Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices


What you need to be successful:

  • One or more of the below education and experience combinations is required :


    • 2 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.


    • 4 years of relative aircraft maintenance experience


    • Bachelor's degree in Aviation or related field


  • A&P License / Repairman / EASA Certificate is helpful


  • Knowledge of Textron Aviation services and products is helpful


  • Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience


Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members - now and in the future, beginning day one.

  • 401K company match + additional annual contribution equal to 4% of eligible compensation


  • Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester


  • Flight training bonus program for earning pilot certifications


  • Fertility and adoption assistance , along with discounted childcare and planning


  • Free financial consultations and guidance


  • Explore more benefits here


At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

About Textron

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems.

Textron Careers

Joining Textron means becoming part of a global network of experienced professionals and leaders who are committed to driving innovation and excellence in various industries. At Textron, we offer a multitude of job opportunities that allow you to explore your potential and advance your career in a dynamic and supportive environment.

Work You’ll Do

At Textron, you will engage in meaningful work that makes a real impact. Whether you are in engineering, finance, manufacturing, or IT, every position contributes to our culture of innovation and leadership. Our team is dedicated to developing solutions that not only meet but exceed the needs of our customers across the globe.

Explore Our Diverse Opportunities

Textron is not just a company; it's a community where growth and development are encouraged. From entry-level positions to leadership roles, the diversity of paths available ensures that your career journey is uniquely yours. We offer professional development through a variety of training programs and mentorships, designed to enhance your skills and broaden your perspectives.

Internship Programs

Kickstart your career with a Textron internship. Our programs provide invaluable industry experience and a chance to see how your studies apply to real-world scenarios. Interns at Textron gain hands-on experience, work alongside seasoned professionals, and participate in projects that challenge and grow their skills.

Benefits and Culture

Textron is committed to the well-being and continuous growth of our employees. We offer competitive benefits packages that support the health, happiness, and security of our team and their families. Our culture is built on a foundation of respect, diversity, and inclusion, where everyone’s contribution is valued.

Join Our Team

We are always looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on our Textron Jobs portal. We look for individuals who are passionate about making a difference and ready to contribute to our culture of excellence.

Leadership and Development

Prepare to lead at Textron. Our leadership programs are designed to foster the next generation of industry leaders, equipped with the tools to innovate and drive success. Through targeted training and hands-on experience, you’ll develop the leadership skills necessary to advance within the company.

Stay Connected

Keep up to date with the latest at Textron by subscribing to our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can put to use today—all from the people who work here.

Networking and Career Growth

Enhance your career through Textron’s extensive networking opportunities. Connect with colleagues and leaders through our internal platforms and community events, helping you to build relationships and advance your career.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Textron. At Textron, your career is just the beginning of a journey filled with professional achievements and personal growth. Join us and redefine your future.
Learn more about Textron
Size
33,000 employees
Market Cap
$14.6 billion
Industry
Net Income
$309 million
Founded
1923
5 Year Trend
-2.1%
Revenue
$11.6 billion
NASDAQ

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