Textron

Customer Relations Manager (Aircraft Maintenance) - Orlando, FL

Textron$75K — $95K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in aviation or related field with 2 years of aircraft maintenance experience, or 4 years of aircraft maintenance experience with A&P license or 2-year technical degree, or 6 years of aircraft maintenance experience without a degree or license.
  • A&P/Repairman/EASA License preferred.
  • Experience in aviation Customer Service, Aircraft Maintenance or Service Center preferred.

Responsibilities

  • Serve as the primary point of contact for customers, ensuring a positive, seamless experience throughout their service visit.
  • Define communication expectations and keep customers updated on schedules and service details.
  • Manage initial work scopes, secure approvals for additional work, and ensure alignment with customer needs.
  • Partner with Finance to validate pricing, build accurate preliminary invoices, and handle final billing processes.
  • Follow up after service to resolve any outstanding issues and improve customer satisfaction based on feedback.
  • Mentor peers and provide guidance on system training and operational updates.

Benefits

  • 401K company match with an additional annual contribution of 4% of eligible compensation.
  • Education assistance for various programs, compensated at the start of the semester.
  • Flight training bonus program for obtaining pilot certifications.
  • Fertility and adoption assistance along with discounted childcare.
  • Eligibility for a $5,000 state of Kansas Aviation tax credit.
Full Job Description
Become the Trusted Voice that Elevates Every Flight Experience!

We are hiring immediately a full-time Customer Service Manager as part of our Customer Service Team to support our customers.

What you'll be doing:

In this role, you can expect to be the trusted face of the service center, guiding customers through every stage of their maintenance experience with clarity and confidence. You'll coordinate work scopes, schedule updates, and financial details while strengthening long term customer relationships. You'll also mentor peers and influence service quality, ensuring every visit reflects the highest standards of safety and professionalism.

Your responsibilities may include (but are not limited to):

  • Customer Relationship Leadership: Serve as the primary point of contact for customers by greeting them on arrival, reviewing work scope, capturing new discrepancies, and ensuring a positive, seamless experience throughout the service visit


  • Service Coordination & Communication: Define communication expectations, align approval processes, and keep customers updated on schedules, work scope, service bulletins, warranty programs, quotes, and pricing to ensure transparency and trust


  • Work Scope Management & Approvals: Communicate initial work scope to Service Center teams, secure approvals for additional work, report schedule or cost-impacting changes, and ensure technical teams remain aligned with customer needs


  • Financial Oversight & Invoicing: Partner with Finance to review program coverage, validate pricing, and build accurate preliminary invoices; provide final billing, collect payments when applicable, and deliver a thorough departure debrief to the customer


  • Service Quality & Post - Delivery Support: Follow up after delivery to resolve outstanding parts, maintenance, or billing issues; address Maintenance Visit Performance Evaluation feedback to elevate customer satisfaction and service quality


  • Team Mentorship & Operational Guidance: Support and mentor peers by ensuring system training, sharing updates on process or system changes, assisting with dispute resolution, and providing financial performance updates to the General Manager


What you need to be successful:

  • Bachelor's degree in aviation or related field with 2 years of relative aircraft maintenance experience is required


  • In lieu of degree, a minimum of 4 years of aircraft maintenance experience and/or A&P license or 2-year technical degree is required


  • In lieu of degree or license, a minimum of 6 years of aircraft maintenance experience is required


  • A&P/Repairman/EASA License is preferred along with aviation Customer Service, Aircraft Maintenance or Service Center experience is preferred


Why join us?

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members - now and in the future, beginning day one.

  • 401K company match + additional annual contribution equal to 4% of eligible compensation


  • Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester


  • Flight training bonus program for earning pilot certifications


  • Fertility and adoption assistance, along with discounted childcare and planning


  • Eligibility for a $5,000 state of Kansas Aviation tax credit


  • Explore more benefits here


At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you with opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

About Textron

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems.

Textron Careers

Joining Textron means becoming part of a global network of experienced professionals and leaders who are committed to driving innovation and excellence in various industries. At Textron, we offer a multitude of job opportunities that allow you to explore your potential and advance your career in a dynamic and supportive environment.

Work You’ll Do

At Textron, you will engage in meaningful work that makes a real impact. Whether you are in engineering, finance, manufacturing, or IT, every position contributes to our culture of innovation and leadership. Our team is dedicated to developing solutions that not only meet but exceed the needs of our customers across the globe.

Explore Our Diverse Opportunities

Textron is not just a company; it's a community where growth and development are encouraged. From entry-level positions to leadership roles, the diversity of paths available ensures that your career journey is uniquely yours. We offer professional development through a variety of training programs and mentorships, designed to enhance your skills and broaden your perspectives.

Internship Programs

Kickstart your career with a Textron internship. Our programs provide invaluable industry experience and a chance to see how your studies apply to real-world scenarios. Interns at Textron gain hands-on experience, work alongside seasoned professionals, and participate in projects that challenge and grow their skills.

Benefits and Culture

Textron is committed to the well-being and continuous growth of our employees. We offer competitive benefits packages that support the health, happiness, and security of our team and their families. Our culture is built on a foundation of respect, diversity, and inclusion, where everyone’s contribution is valued.

Join Our Team

We are always looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on our Textron Jobs portal. We look for individuals who are passionate about making a difference and ready to contribute to our culture of excellence.

Leadership and Development

Prepare to lead at Textron. Our leadership programs are designed to foster the next generation of industry leaders, equipped with the tools to innovate and drive success. Through targeted training and hands-on experience, you’ll develop the leadership skills necessary to advance within the company.

Stay Connected

Keep up to date with the latest at Textron by subscribing to our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can put to use today—all from the people who work here.

Networking and Career Growth

Enhance your career through Textron’s extensive networking opportunities. Connect with colleagues and leaders through our internal platforms and community events, helping you to build relationships and advance your career.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Textron. At Textron, your career is just the beginning of a journey filled with professional achievements and personal growth. Join us and redefine your future.
Learn more about Textron
Size
33,000 employees
Market Cap
$14.6 billion
Industry
Net Income
$309 million
Founded
1923
5 Year Trend
-2.1%
Revenue
$11.6 billion
NASDAQ

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