Job DescriptionKey Responsibilities:Customer Quality Management:- Customer claim (warranty) management.
- Customer portal and score card management.
- Customer escalation management.
- Establishing and maintaining customer relationship.
Warranty Management: - Warranty data management: plan, monitor, strategy, data basis analysis.
- Warranty cost management (EDC): plan, monitor, strategy, target achievement.
Customer Claim Management: .
- Analysis, Containment, Risk assessment, Coune-measure, LL.
Customer Interface:- Lead customer communication.
- Customer oriented and customer satisfaction management.
Internal Communication:
- Collaboration with plant quality, manufacturing, analysis lab and engineering to manage claims.
- Report quality status to the stakeholder with transparency.
- Q mind (quality to be developed by all) to the other functions.
Problem Solving:
- Support Bosch plant and customers in problem solving through 8D process.
Customer Onsite and Dealer Support:
- Urgent action at customer plant, dealer to handle quality issues.
QualificationsRequired:- BS/BA Degree.
- 5+ years of experience in automotive quality and customer communication.
- Basic knowledge of Q-mthod and problem solving.
- Customer oriented mind set.
- Collaboration with production plants FleP and QueP.
- Ability to occasionally travel to customer plants and dealers.
- Stress resilience.
Preferred:- Experience with OEM warranty terms and chargeback process.
- Knowledge of TS16949 requirements.
- Social competence (persuasiveness/ empathy).
- Entrepreneurial mindset & strategic thinking.
Additional InformationIndefinite U.S. work authorized individuals only. Future sponsorship for work authorization is unavailable under this program.Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!
