Stellantis

Customer Plant Lead - Toledo Assembly Complex (TAC)

Stellantis • $80K — $110K *
Toledo, OH 43615In-Person
Manufacturing & Automotive
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or higher in Engineering, or other degrees with relevant experience
  • At least 5 years’ experience in engineering, manufacturing, supplier operations, or quality
  • Strong verbal and written communication skills with proficiency in English
  • Ability to collect, synthesize, and clearly communicate data and insights to all levels
  • Excellent interpersonal, organizational, and analytical skills with a detail-oriented approach
  • Preferred: Familiarity with automotive systems, Palantir applications (MAP, Contour), and dealer service information

Responsibilities

  • Lead short loop morning and evening market meetings to review new warranty claims
  • Investigate warranty issues and assign accountability through Global Issue Management (GIMs)
  • Collaborate with plants to examine and improve processes linked to warranty issues
  • Expedite parts analysis on high-priority investigations to ensure quick resolutions
  • Communicate warranty and quality issues between the Control Tower and plant engineering teams
  • Accurately document vehicle warranties and manage claim coverage for assigned propulsion lines
  • Participate in new launches with a focus on Field Early Warning (FEW)
Full Job Description
The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support our Toledo Assembly Complex (North and South Plants) in Toledo, Ohio.

The specific responsibilities include, but are not limited to:
  • Lead Short Loop Morning & Evening market meetings with new claims information
  • Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)
  • Work with plants to investigate processes that can be associated with warranty
  • Expedite part analysis for results on high priority investigations because of Short Loop
  • Communicate warranty and plant quality issues between Control Tower and plant engineering
  • Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues
  • Ensure warranty claim coverage and portfolio for assigned propulsion lines/plants
  • Involvement in new launches FEW (Field Early Warning) focus
  • Position is physically located at Toledo Assembly Complex, Toledo OH, USA (100% On-Site)


Basic Qualifications:
  • Bachelor's degree or higher in Engineering; other bachelor's degrees would be considered with relevant work experience
  • 5 + years' experience in engineering, manufacturing, supplier operations or quality
  • Strong verbal and written communication skills
  • Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
  • Excellent interpersonal, organizational, and analytical skills
  • Detail oriented, team player, flexible, ability to prioritize, quick learner
  • Proficient in both writing and speaking the English language

Preferred Qualifications:
  • Familiar with overall automotive systems
  • Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS+
  • Familiar with dealer service information

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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