American Electric Power

Customer Operations Supv

American Electric Power • $74K — $93K *
Hurricane, WV 25526In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred in a business-related field.
  • Minimum of four years' experience in customer service.
  • Proven leadership ability to supervise assigned personnel effectively.
  • Strong PC skills with a familiarity with various software and database applications.
  • Basic understanding of Microsoft Office products.

Responsibilities

  • Monitor team performance to achieve departmental and company goals.
  • Direct the investigation and resolution of customer inquiries and complaints.
  • Coordinate outage restoration activities and disseminate outage information.
  • Establish and maintain strong relationships with operating company personnel.
  • Assist in the development and training of customer operations employees.
  • Implement policy and procedure improvements as well as participate in forecasting and budgeting activities.
  • Administer job performance reviews and personnel recommendations.

Benefits

  • Comprehensive benefits package aimed at enhancing employee well-being.
  • Opportunities for professional development and training.
  • Possibility of occasional overtime to meet operational needs.
Full Job Description
Job Posting End Date
07-19-2026
Please note the job posting will close on the day before the posting end date.

Job Summary

Supervise a team of Customer Operations Associates in their day-to-day duties that include applying the organization's policies and procedures in response to customer needs. Plan, monitor, evaluate, and supervise work activities to achieve operational requirements and quality standards. Provide assistance to Associates and Management with administrative responsibilities.

Job Description

What you'll do:

Essential Job Functions & Tasks
  • Monitor individual and team performance to achieve departmental and Company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.
  • Direct the investigation and resolution of customer inquiries and complaints, billing, credit, and other back office customer related work, complete documentation, and provide feedback and coaching to Customer Operations Associates and management to ensure understanding and consistent application of policies and procedures.
  • Direct and coordinate outage restoration activities, including dissemination of accurate outage information, call routing, staffing, and time keeping issues for assigned employees; serve as duty supervisor when required.
  • Establish and maintain strong working relationships with operating company personnel, distribution and customer operations, and other AEP business units.
  • Assist with the development and training of customer operations employees. Assess, recommend, and assist with the development of training materials for the customer operations center.
  • Assist in the development and implementation of policy and procedure improvements and assist in the development of short term and long-term plans, including forecasting and budgeting, as required.
  • Administer job performance reviews and recommend the promotion, demotion, selection, discipline, and dismissal of assigned personnel.
  • Promote safety and health programs to safeguard employees, the general public, and company property.


What we're looking for:

Education requirements are listed below:
  • Bachelor's degree is preferred, typically in a business-related field.


Work Experience requirement listed below:
  • Minimum of four years' experience in customer service


Other preferences:
  • Physical demand level is Sedentary.
  • Demonstrated leadership ability to effectively supervise and direct the work of assigned personnel and the ability to effectively and professionally deal with co-workers and customers is required
  • Good PC skills, ability to use a variety of software and database applications utilized by customer operations. Basic understanding of Microsoft Office Products, such as Word, Excel and PowerPoint.
  • Occasional and scheduled overtime is required to meet the needs of the Customer Operations Center
  • Supervisor shifts are assigned according to the needs of the center and can include evenings and weekends.
  • Travel is possible, but rare.


In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$74,551.00 - $93,188.50

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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About American Electric Power

American Electric Power generates, transmits, and distributes electricity, serving residential, commercial, and industrial customers nationwide. AEP serves millions of customers across 11 states. It operates in the generation, transmission, and distribution of electricity, providing power to residential, commercial, and industrial customers. AEP generates electricity using diverse sources, including coal, natural gas, nuclear, and renewable energy like wind and solar. The company maintains a vast transmission network that delivers electricity from power plants to local distribution systems, ensuring a stable and reliable power supply. AEP is actively involved in renewable energy initiatives, investing in wind farms and solar facilities to diversify its energy portfolio and reduce its environmental impact. Additionally, the company engages in community outreach, supporting education, environmental conservation, and various social initiatives.

American Electric Power Careers

Join the dynamic team at American Electric Power (AEP), one of the largest electric utilities in the United States, and ignite your career with a company known for its commitment to innovation and leadership in the energy sector.

Opportunities Await

At AEP, we offer a multitude of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking an entry-level position or a more senior role, our diverse range of employment options ensures that there's a place for every ambitious individual in our team.

Grow and Innovate

Embark on a journey of growth and professional development with AEP. Our company is at the forefront of the energy industry’s transformation, integrating sustainable and innovative practices that not only lead the market but also contribute to a greener planet. Engage in work that challenges the status quo, pushing the boundaries of what is possible in the energy sector.

Culture and Benefits

AEP is dedicated to fostering a culture of diversity and inclusion, where every team member’s contribution is valued. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health benefits to professional development programs and diversity training, AEP ensures that our team is equipped for both personal and professional success.

Internship Programs

Kickstart your career with an AEP internship. Our programs provide invaluable industry experience and networking opportunities that pave the way for future employment. Interns at AEP work on real projects, learn from seasoned professionals, and gain the hands-on experience necessary to succeed in the fast-paced world of energy.

Leadership and Development

Leadership at AEP means more than guiding teams – it involves inspiring change and driving innovation. With leadership development programs, employees are prepared to take on challenging roles that shape the future of the company and the industry. Our focus on leadership and continuous improvement creates an environment where ambitious professionals can thrive.

Join Our Team

Explore the career possibilities at American Electric Power today. Search open positions that match your skills and interests. We are constantly hiring new talent and look for passionate, curious, and solution-driven team players. Prepare your resume, ace the interview, and join a company where your career can flourish.

Stay Connected

Keep up to date with the latest at AEP by following our careers blog. Gain insider perspectives, industry-leading insights, and career tips that you can put to use today—all from the people who work here.

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Explore American Electric Power Jobs

Whether you're a seasoned professional or new to the industry, AEP offers a dynamic work environment where innovation, leadership, and growth are part of everyday life. Join us in powering a new and brighter future for everyone.
Learn more about American Electric Power
Size
16,688 employees
Market Cap
$48.8 billion
Industry
Energy & Utilities
Net Income
$2.2 billion
Founded
1906
5 Year Trend
+0.5%
Revenue
$14.9 billion
NASDAQ
AEP
* Ladders Estimates

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