Qualifications

• Bachelor's degree in a relevant field or equivalent experience
• 4+ years of experience in implementation, project management, consulting, or customer success in SaaS
• Strong project management skills
• Excellent communication and problem-solving skills
• Ability to thrive in a fast-paced, deadline-driven start-up environment
• Focus on customer service and proactive solution identification

Responsibilities

• Lead implementations of Tipalti's cloud-based accounts payable solution
• Deliver exceptional service, acting as a trusted advisor for customers
• Guide customers through the technical integration process
• Oversee project timelines, tasks, and development efforts
• Contribute to the internal knowledge base to empower colleagues

Benefits

• Hybrid working model requiring in-office presence on select days
• Matching 401K
• Extended benefits including Employee Assistance Program and life insurance
• Maternity, Paternity, and Fertility Treatment benefits
• 15 days of paid time off (PTO)
• Subsidized lunches on office days
• Fresh fruit, snacks, and drinks in the office
• Phone/internet allowance
• Regular company-wide social events
• Diversity-focused Employee Resource Groups (ERGs)