Job Description:The
eCommerce Customer Manager is a key part of our transformational journey to a digital-first organization putting pet parents at the heart of everything we do.
Reporting to the
eCommerce Sales Director you will be responsible for managing a strategic customer relationship within our Sales Team forecasting, creating & executing strategic sales initiatives, and maintaining strong operational control to ensure accurate forecasting with effective trade budget management.
This is a customer-facing role owning the performance, partners, systems, workflows, and discipline that create mutual and sustainable growth across a multi-brand portfolio. This key talent has strong interpersonal skills with a proven track record of driving online businesses through symbiotic sales strategies.
What are we looking for?- Bachelor's degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)
- 3+ years of relevant customer management experience
- Attention to detail and a fluent understanding of forecasting and budget management
- Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders
- Strong analytic skills and ability to develop and influence customer strategies with simple stories
What will be your key responsibilities?Relationship Management- Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning.
Forecasting- Responsible for monthly forecasting Dog business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.
Budget Management- Work cross-functionally to optimize investment strategy, balance trade budget and ensure accuracy of financial tools and reporting.
Monthly Business Review - Owns agenda and guides design of standardized slides, presents periodic and full year GSV and NSV performance vs plan.
What can you expect from Mars?- Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
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