Job Description

You Are
A growth-minded strategist with experience helping clients translate bold visions into executional reality. You are passionate about solving customer problems in ways that drive business impact, whether through brand, product, marketing, commerce, or service levers. You thrive at the intersection of strategy and execution, comfortable designing a growth strategy, but equally strong at guiding clients through the operating models, processes, and technologies that bring it to life. You know how to orchestrate the best of Accenture's capabilities to help financial services clients unlock new opportunities.

You combine human-centered design, commercial strategy and technology fluency to uncover unmet customer needs and translate them into differentiated businesses, products, value propositions and experiences. You are comfortable using AI-enabled delivery methods and enterprise AI tools to accelerate research, synthesis, ideation, prototyping and strategic decision-making.

As a Manager, Customer Growth Strategy, you'll help Financial Services organizations uncover new growth opportunities, improve customer experiences, and develop strategies that create measurable business value.

Growth Strategy & Business Transformation

• Partner with clients to develop growth strategies across customer experience, products, marketing, digital, commerce, and service.
• Translate business objectives into actionable roadmaps, operating models, and transformation plans.
• Identify and prioritize growth opportunities based on customer needs, market trends, business performance, and competitive insights.
• Build business cases and value realization plans that help clients make informed investment decisions.
• Support the design and delivery of transformation initiatives that drive revenue growth, customer engagement, operational improvement, and market expansion.

Customer-Centered Innovation

• Lead customer research and insight generation to uncover unmet needs, behaviors, and opportunities for growth.
• Apply human-centered design principles to develop new products, services, experiences, and business models.
• Evaluate opportunities using desirability, viability, and feasibility frameworks to identify the most valuable and practical solutions.
• Facilitate workshops and collaborative working sessions with clients and internal teams to align on priorities and strategic direction.

Customer Experience & Journey Transformation

• Evaluate end-to-end customer journeys to identify experience gaps and opportunities for improvement.
• Define recommendations across people, processes, technology, data, and operating models to enhance customer experiences.
• Support clients in designing and implementing customer-centric transformation programs that improve business and customer outcomes.

AI-Enabled Growth & Innovation

• Help clients understand the impact of emerging technologies, including AI, on their customers, business models, and growth strategies.
• Use AI-enabled tools and delivery methods to accelerate research, analysis, concept development, and strategic planning.
• Incorporate AI-driven insights into growth strategies while supporting responsible and effective adoption practices.

Leadership & Team Development

• Lead workstreams and collaborate with multidisciplinary teams across strategy, design, technology, data, marketing, and operations.
• Coach and mentor junior team members while helping create a collaborative, high-performing team culture.
• Partner across Accenture Song and the broader Accenture organization to deliver integrated solutions for clients.
• Travel up to 50% as required to support client engagements.

Executive Communication & Storytelling

• Turn complex customer, market, and business insights into clear, actionable recommendations.
• Develop compelling presentations, business cases, and executive-level communications.
• Help clients build alignment around strategic priorities and investment decisions.

Basic Qualifications

• Minimum 5 years of experience in growth strategy, customer strategy, innovation, business transformation, management consulting, or a related field within Financial Services.
• Experience developing and implementing strategies that drive measurable business outcomes, including revenue growth, customer engagement, market expansion, or operational efficiency.
• Experience leading workstreams and managing teams in client-facing environments.
• Bachelor's degree or equivalent professional experience

Preferred Qualifications

• Experience in banking, payments, wealth management, insurance, or capital markets.
• Strong strategic thinking and structured problem-solving skills.
• Experience developing growth, customer experience, product, or business transformation strategies.
• Ability to build business cases, financial models, and value realization plans.
• Experience conducting customer research and applying human-centered design methodologies.
• Experience facilitating workshops and collaborating with cross-functional teams.
• Experience evaluating and improving customer journeys and experiences.
• Experience using AI tools or AI-enabled approaches within strategy, innovation, or transformation engagements.
• Strong executive communication, storytelling, and presentation skills.
• Ability to build trusted relationships with clients and stakeholders.

What Differentiates Success in This Role

• You combine strategic thinking with practical execution and delivery.
• You are passionate about understanding customer needs and translating insights into action.
• You can simplify complex challenges and communicate recommendations in a clear, compelling way.
• You embrace emerging technologies, especially AI, as tools to help clients innovate and grow.
• You enjoy collaborating across disciplines to solve problems and create lasting business impact.

What We Offer
At Accenture Song, you'll join a global collective of strategists, creatives, technologists, and industry experts. We offer continuous learning, diverse career experiences, and the opportunity to shape the future of Financial Services by delivering customer relevance at scale.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 08/03/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $87,400 to $253,000
Cleveland $87,400 to $253,000
Colorado $87,400 to $253,000
District of Columbia $87,400 to $253,000
Illinois $87,400 to $253,000
Maine $87,400 to $253,000
Maryland $87,400 to $253,000
Massachusetts $87,400 to $253,000
Minnesota $87,400 to $253,000
New York $87,400 to $253,000
New Jersey $87,400 to $253,000
Virginia $87,400 to $253,000
Washington $87,400 to $253,000

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