GE Vernova

Customer Fulfillment Manager

GE Vernova$97K — $146K *
US-AnywhereRemote in Canada
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s Degree in relevant field or High School Diploma/GED with 4+ years of relevant experience
  • 3+ years in financial/billing, customer support, operations or forecasting role
  • Knowledge of power generation services and industrial/manufacturing sectors
  • Experience with ERP systems like SAP/Oracle and Field Services Portal
  • Strong organizational, communication, and interpersonal skills
  • Good commercial and contractual understanding

Responsibilities

  • Manage billing and collection processes for customer accounts
  • Assist Customer Service Manager with outage logistics and planning
  • Control project management for customer's outage activities
  • Place orders for parts, schedule repairs, and manage labor resources
  • Collect vendor timesheets, calculate costs, and generate invoices
  • Handle distribution and collection of customer feedback surveys
  • Maintain and update data in GE’s OneSteam ERP system
  • Support communication and relationship management on behalf of the Customer Service Manager

Benefits

  • Remote work opportunity
  • Discretionary annual bonus eligibility
  • Collaborative team environment
  • Support for skill development and learning
Full Job Description
Job Description Summary
As a member of the Steam Power Americas team. you will be an active contributor to the success of the team by supporting assigned Customer Service Managers, plants and customers. This role will require you to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting outages. You will be responsible for tracking outage progress and issuing timely & accurate customer billing.

Job Description

Roles and Responsibilities

  • Own cost classification, billing and collections for assigned customer portfolio
  • Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics
  • Manage project controls for outages within assigned customer base
  • Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
  • Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
  • Be responsible for the distribution and collection of Customer Feedback surveys
  • Update and maintain input in GE’s OneSteam ERP system
  • Support CSM as needed in customer communication, outage closeout and customer relationship deliverables

Required Qualifications

  • Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
  • Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role

Desired Characteristics

  • Knowledge & experience within the power generation services, industrial, manufacturing industry
  • Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
  • Strong quality background
  • Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
  • Proficient in IT systems with ability to learn and adapt to new systems quickly
  • Good financial knowledge and commercial / contractual experience
  • Demonstrated communication & organizational skills
  • Strong interpersonal skills

For candidates applying to a Canadian-based position, the pay range for this position is between $97,800 and $146,700 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. 

Bonus eligibility: Discretionary annual bonus. 

This posting is for an existing vacancy.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

About GE Vernova

GE Vernova is an energy business company. They provide digital, energy consulting, energy financial services, gas power, grid solutions, nuclear energy, power conversion, renewable energy, steam power, and so on.

GE Vernova Careers

There has never been a more opportune time to join GE Vernova, a leader in innovative energy solutions. As a pivotal player in the energy sector, GE Vernova offers a plethora of job opportunities that cater to a diverse range of skills and professional aspirations.

Work You’ll Do

Embark on a career at GE Vernova and contribute to the transformation of the energy landscape. GE Vernova’s team is at the forefront of innovation, driving growth and sustainability with cutting-edge technology. Lead in a unique role where industry expertise meets leadership in energy innovation. GE Vernova provides a platform where professionals can leverage their skills to influence global energy solutions. Engage with a team of experts dedicated to pioneering developments in the energy sector. GE Vernova is home to a dynamic team focused on creating impactful solutions that address global energy challenges.

Introducing the GE Vernova Professional Growth Path

GE Vernova is committed to fostering professional growth through comprehensive career development opportunities. The company supports its team members' career trajectories with robust training programs, including leadership development and diversity training.

Innovate and Lead

Join GE Vernova to work on transformative projects at the intersection of energy, technology, and sustainability. The company’s commitment to innovation is reflected in its continuous pursuit of next-generation energy solutions.

Cultivate Your Career

At GE Vernova, career advancement is a priority. The company offers a range of positions that encourage professional growth and skill enhancement. GE Vernova’s supportive culture and commitment to professional development make it an ideal place to advance your career.

Explore Job Opportunities and Internships

GE Vernova is actively hiring and offers various positions and internships that cater to a wide range of professional interests and expertise. From engineering to project management, GE Vernova provides a fertile ground for professionals and interns to thrive.

The GE Vernova Commitment to Diversity and Innovation

GE Vernova is dedicated to creating a diverse and inclusive workplace. The company values diversity as a source of innovation and competitive advantage. By fostering an inclusive culture, GE Vernova attracts top talent from diverse backgrounds, enhancing creativity and driving innovation.

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