Cisco

Customer Experience, Event Manager

Cisco$120K — $152K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 7+ years in event management, marketing, or related fields.
  • Experience in independently managing complex enterprise-level events.
  • Proficiency in project management tools like Airtable and Qualtrics.
  • Experience coordinating with cross-functional teams and vendors in fast-paced settings.
  • Strong skills in tracking metrics and optimizing events using data insights. Knowledge of Salesforce and Tableau preferred.

Responsibilities

  • Independently manage and execute complex Cisco-led and third-party events.
  • Drive operational excellence through managing logistics, demo management, and digital broadcasts.
  • Develop contingency plans and proactively resolve event delivery challenges.
  • Conduct analysis to identify process improvements and event innovations.
  • Collaborate with Product Marketing Managers and external vendors to align event strategies.
  • Research industry trends and implement best practices for event and customer engagement.
  • Measure event performance and communicate insights using data-driven reports.

Benefits

  • Opportunity to lead high-impact customer experience events.
  • Collaborative work environment with cross-functional teams.
  • Professional growth through exposure to innovative event strategies.
  • Access to learning best practices in event planning and execution.
Full Job Description
The application window is expected to close on: 08/27/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Customer Experience, Event Manager

Your Impact

As an Events Manager, you will lead the strategic design and execution of complex event programs that deliver high-impact customer experiences across physical, digital, and hybrid environments. You will play a critical role in driving operational excellence, customer collaboration, and measurable business outcomes through innovative event strategies and flawless execution.

Responsibilities

  • Independently manage and execute complex Cisco-led and third-party-led events across multiple formats and audiences.


  • Drive operational excellence by overseeing event logistics, demo management, digital broadcasts, and execution workstreams.


  • Develop contingency plans and proactively resolve challenges to ensure seamless event delivery.


  • Conduct white space analysis and identify opportunities for process optimization and event innovation.


  • Partner closely with Product Marketing Managers (PMMs), Product Managers (PMs), CX leadership, and external vendors to align event strategy and execution.


  • Research industry trends and implement best practices for event planning, production, and customer engagement.


  • Measure and communicate event performance and business impact using data-driven insights and reporting.


  • Ensure all projects, timelines, and deliverables are accurately maintained in project management systems and walking decks.


Minimum Qualifications

  • Bachelor's degree with 7+ years of experience in event management, marketing, customer experience, or related fields.


  • Experience independently managing complex enterprise-level physical, digital, and hybrid events.


  • Proficiency with project management and workplace tools such as Airtable, Qualtrics, Microsoft Office, and Cvent.


  • Experience coordinating cross-functional customers and external vendors in fast-paced environments.


  • Strong experience tracking program metrics, reporting outcomes, and optimizing event performance through data insights. Proficiency in Salesforce, Tableau, Snowflake and other data reporting tools desired.


Preferred Qualifications

  • Deep understanding of Cisco CX offerings and service portfolio.


  • Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.


  • Ability to transform structured messaging into engaging demos, videos, and printed assets.


  • Excellent communication and customer management skills with the ability to influence outcomes effectively.


  • Knowledge of event industry trends, customer engagement strategies, and experiential marketing protocols.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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