Southern Glazers Wine & Spirits

Customer Development Manager - Chicago Area

Southern Glazers Wine & Spirits • $79K — $95K *
Bolingbrook, IL 60440In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree and three years of experience or equivalent education and related experience
  • Experience with category management principles and space management software
  • Proven ability to analyze data and report findings to drive improvement
  • Strong understanding of Customer Development and Category Management processes
  • Ability to collaborate with retail customers and suppliers to deliver insights

Responsibilities

  • Ensure client satisfaction by providing in-depth analytics and team problem-solving support
  • Monitor industry best practices and deliver insights to achieve sales and market goals
  • Track and report on category performance metrics such as sales and market share
  • Develop and execute performance metrics for regular business reviews
  • Create presentation-ready reports using POS and syndicated data
  • Gather data to identify opportunities for category sales improvement
  • Analyze supply chain performance to enhance inventory logistics objectives

Benefits

  • Comprehensive health insurance plans
  • 401(k) retirement plan with company match
  • Generous paid time off and holidays
  • Employee development and training programs
  • Flexible work arrangements available
Full Job Description
Overview

The Customer Development Manager provides Insight & Analytic support to our retail customers, suppliers and account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth.

Primary Responsibilities

  • Work with teams to ensure superior client satisfaction by providing hands-on deep analytics and contribute to team problem solving through findings
  • Stay informed of analytic best practices across the industry and provide effective information for assigned commodities in the pursuit to deliver sales, margin, and market development goals
  • Track category performance, including but not limited to: sales, profits, margins, market share
  • Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews (including the supplier's role in continuous improvement tied to product portfolio management, cost reductions, supply chain improvements, etc.)
  • Create and deliver effective reports using POS data, Syndicated Data (Nielsen/IRI), and account-specific database information to the key managers in presentation-ready formats
  • Gather category, consumer, and shopper data to help identify opportunities at the customer level to improve category sales through optimal assortment and shelving
  • Analyze appropriate supply chain to evaluate and make recommendations on supplier performance to enhance the company's inventory logistics objectives
  • Understand and apply customer, consumer and industry insights using market research data to deliver category growth
  • Create and deliver analytic excellence by providing advanced analytics using a variety of techniques and available data sources and managing data sources to monitor the field execution of vendor programs
  • Operate as the single point of contact for customers, with an understanding of category strategies and overall business objectives, enabling on-going credible customer interaction
  • Perform other job-related duties as assigned


Additional Primary Responsibilities

Minimum Qualifications

  • Bachelor's Degree and three years of experience or equivalent education and related experience
  • Experience with category management principles, syndicated data, shopper/consumer insights, and space management principles and software
  • Demonstrated experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
  • A demonstrated high-level understanding of Customer Development / Category Management processes and practices along with the ability to collaborate with external retail customers, key suppliers and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P's (Product/Assortment, Placement/Merchandising, Promotion, Pricing) and Operational


Physical Demands

  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

About Southern Glazers Wine & Spirits

Southern Glazer's Wine & Spirits is a beverage distribution company that provides a wide range of products and services to customers across the United States. The company offers a variety of wines, spirits, and beers, as well as related products and services, such as marketing and merchandising support, education and training, and logistics and transportation. Southern Glazer's Wine & Spirits was formed in 2016 through the merger of Southern Wine & Spirits and Glazer's, Inc. The company is headquartered in Fort Lauderdale, Florida.
Learn more about Southern Glazers Wine & Spirits
Size
20,000 employees
Industry
Transportation
* Ladders Estimates

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