Customer Contract Manager (Individual Contributor/Budgeting Exp Required)
Job ResponsibilitiesJOB SUMMARY Owns and manages complex contracts and change order process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives revenue targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract related risks and provides swift resolution to ensure timely execution of contracts and change orders.
JOB RESPONSIBILITIES - Maintains ownership and project manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument and budget to align with defined scope of work.
- Negotiates and prepares contracts, budgets, and related documents for participation in complex clinical trials. Analyzes and validates contract and budgetary changes and provides appropriate commentary to Project Managers and Customer to support the overall budget value. Proactively communicates budgetary issues to internal parties, escalates deviations to department leadership; takes solutions-based approach to communicate and resolve issues.
- Drives quarterly revenue targets through active workload management and prioritization and setting of plans for delivery and execution. Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.
- Primary customer contact to help develop and build a customer relationship with an assigned customer as required.
- Develops Customer relationships and works independently with Project Managers and Customer on assigned projects and works independently with Project Managers and Customer on assigned projects. Attends face-to-face meetings or calls with Project Managers and Customers as needed to ensure timely execution of contract.
- Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Global Deal and Contracts Management (GDCM) processes throughout the day on a daily basis.
- Works consistently within the department's metrics/timelines for completion of documents.
- Follows all GDCM review processes and strives to consistently deliver a quality product to both internal and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered.
- Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization.
- Drives the change order process from beginning to end and provides suggestions for improvements on continual basis.
- Provides mentoring/support/training to Contract Analysts, as well as assisting with quality control.
- Perform all other duties as assigned. Minimal travel may be required (up to 25%).
QUALIFICATION REQUIREMENTS - BA/BS degree in a Business Administration or Finance with a minimum of 4 to 7 years of experience preferably in budgeting, finance, proposal development and/or contracts management within a clinical research/pharmaceutical environment; or equivalent combination of education, training, and experience.
- Must be customer centric, self-motivated, and proactive.
- Flexibility in responding to job demands.
- Have excellent problems solving skills and above average attention to detail.
- Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills.
- Knowledge of Microsoft Excel, Word and understanding of costing models.
- Ability to prepare and interpret budgets.
- Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager.
- Demonstrates effective time management skills. Ability to prioritize multiple tasks with management guidance and oversight.
- Excellent interpersonal, verbal, and written communication skills.
- Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments.
- Ability to consistently perform and deliver a high-quality work product.
- Excellent organizational skills with ability to prioritize multiple tasks.
- Ability to work well under pressure and adapt to changing priorities.
- Knowledge of clinical trial proposal process and budget management.
- Professional ability to interact with individuals at all levels and different personalities.
- Proficiency in mathematics and ability to work with budgets.
- Good interpersonal skills and ability to work well with others.
US ONLY FLSA status: Exempt
Years of experience required: Four (4) - seven (7) years of relevant experience
Physical Requirements: Position requires: ability to occasionally move about inside the office to access filing cabinets, office equipment, etc. and to move between office locations; ability to maintain a stationary position for prolonged periods of time; ability to occasionally manipulate (e.g., lift, carry, move) office items and packages of light to medium weights of 10-35 pounds; ability to constantly operate a computer and other office productivity equipment (e.g., scanner, phone, printer, copier); ability to perceive and assess written materials for prolonged periods of time; and ability to frequently communicate with colleagues on the phone, by email, and in-person.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is low. This is a largely sedentary role.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.
Salary Range:
$79,800.00 - $139,600.00
The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.
http://www.syneoshealth.com
Additional InformationTasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
