No Relocation Assistance Offered
Job Number #174331 - Piscataway, New Jersey, United States
The Customer Experience Analyst provides analytical and operational support focused on Customer Engagement and Demand Planning for all retail environment accounts related to vendor compliance, logistics deductions, and load weight optimization. This collaborative role aims to reduce, minimize, and prevent customer fines and defects related to fill rate, on-time delivery, shortages, damages, and quality standards set by each customer. This position analyzes internal and customer data to provide key insights and develops action plans to enhance planning accuracy, addressing cost drivers, and working with cross-functional partners to ensure continuous improvement in compliance with internal efficiency programs and customers vendor programs.
Responsibilities:- Observe and interpret trends from key performance indicators to inform strategic and operational decisions, providing targets recommendations
- Conduct in-depth analyses on a regular cadence to identify key cost drivers and inefficiencies. Generate actionable-insights and coordinate with cross-functional teams to influence decision making
- Analyze and assess historical trends and activities to support accurate forecasting and planning. Ensuring alignment with customer requirements and internal capabilities
- Assist in development and implementation of prescriptive and predictive analytical models to enhance accuracy, identify potential issues and provide recommendations for proactive measures
- Collaborate with reporting team who will handle data visualization and reporting tasks to ensure insights are effectively communicated and utilized
Required Qualifications- Bachelor's degree in Business, Supply Chain, or related field
- 0 - 2 years experience in Supply Chain with an understanding of supply chain principles including replenishment, ordering and related customer service functions, or logistics operational knowledge
- Hands on experience with customer data or Google sheets
Preferred Qualifications:- Excellent communication and presentation skills
- Good organizational skills and structured work
- Passion for continuous improvement
- DOMO, Sigma experience
- SAP System knowledge: including R/3, APO
- Familiarity with python
Compensation and BenefitsSalary Range $70,000.00 - $107,500.00 USD
Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.
#LI-Hybrid
