Customer Advocate

ImageFIRST Healthcare Laundry Specialists

$80K — $83K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years experience in sales or route sales position
  • Valid DOT medical certification or ability to obtain within designated timeframe
  • Ability to lift 25 pounds frequently
  • Capacity to drive a commercial vehicle for up to 10 hours daily
  • High School Diploma or equivalent
  • Valid Driver's License with excellent driving record
  • Strong sense of direction and knowledge of local area

Responsibilities

  • Promote company values while positively impacting associates, customers, and the community
  • Manage administrative aspects of sales and address customer concerns to ensure satisfaction
  • Optimize route efficiency and productivity while complying with safety regulations
  • Increase account revenue through strategic selling of additional products and services
  • Oversee product management including inventory checks and quality control
  • Demonstrate comprehensive product knowledge related to pricing, sizing, and availability
  • Ensure truck organization and maintenance, including timely communication of necessary repairs

Benefits

  • Weekly pay
  • Comprehensive medical, dental, and vision insurance
  • Pet, legal, and hospital indemnity insurance options
  • 401k plan with matching contributions
  • Generous paid time off package
  • Paid parental leave
  • Tuition reimbursement for further education
  • Referral program for employee recommendations
  • Positive company culture that values teamwork
  • Collaborative environment encouraging associate engagement
Full Job Description
Responsibilities & Qualifications

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST's "face" to our customers and potential customers.

RESPONSIBILITIES:
  • Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
  • Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
  • Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
  • Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
  • Product Management: load outs, inventories, quality-stains/damage, tape changes
  • Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
  • Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
  • Unload Truck: check-in, empty soil carts, weigh carts
  • Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
  • Truck Maintenance: timely communication of repairs, PM, accidents
  • Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements

MINIMUM QUALIFICATIONS:
  • Minimum of 3 years of experience within sales or a route sales role
  • Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
  • Ability to lift 25 pounds on a frequent basis
  • Ability to drive commercial motor vehicle for up to 10 hours daily
  • High School Diploma or equivalent
  • Valid Driver's License and Excellent Driving Record
  • Sense of direction/knowledge of area


Company Values & Benefits

Required Competencies:
  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do

Benefits:
  • Weekly pay
  • Medical, Dental, Vision
  • Pet, Legal, and Hospital Indemnity Insurance
  • 401k (match)
  • Paid Time Off Package
  • Paid Parental Leave
  • Tuition Reimbursement
  • Referral Program
  • Great company culture
  • Collaborative team environment

Schedule: 4am-3pm (can vary)

Salary: 80,000-83,000

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