Role OverviewWe are looking for a Customer Advocate to join the team - a senior role that combines enterprise sales, account management, and customer success (for Events/Tradeshows).
This role owns customer relationships end to end, from pre-sales discovery through delivery, renewal, and expansion. The Customer Advocate partners closely with customers and internal teams to ensure strong adoption, clear value realization, and sustainable account growth.
Core Responsibilities- Own the end-to-end customer lifecycle across enterprise accounts, from discovery through renewal and expansion.
- Serve as the primary point of contact for customer success, value delivery, and ongoing account growth.
- Drive commercial outcomes across pilots, contracts, renewals, and expansions, contributing to ARR targets.
- Lead customer discovery and value framing; collaborate with Pre-Sales on technical scoping.
- Build and maintain a clear value narrative, translating product usage and delivery into business outcomes.
- Coordinate cross-functional teams (Marketing, Pre-Sales, Project Manager, Product, Analytics, Finance) to ensure smooth execution.
- Build trusted relationships with senior and executive stakeholders.
- Lead pricing, negotiation, and commercial discussions in partnership with Finance and Legal.
- Lead executive business reviews, senior stakeholder alignment meetings and QBRs, proactively addressing risks and identifying growth opportunities.
- Proven ability to build trust-based client relationships, with strong empathy and active listening skills to understand customer needs and navigate complex stakeholder dynamics
Minimum Qualifications- 6-10+ years of experience in complex B2B environments, including account management, customer success, partnerships, enterprise sales, or consulting.
- Proven experience managing multi-stakeholder enterprise accounts.
- Strong commercial mindset with experience supporting renewals, expansions, and value-based selling.
- Excellent communication skills and confidence working with senior stakeholders.
- Ability to collaborate effectively across technical and business teams.
- Fluent in English, both written and verbal.
Preferred Qualifications- SaaS or platform-based product experience.
- Experience working with enterprise customers in complex delivery environments.
- Familiarity with CRM, customer success, and project management tools (e.g.Monday, Jira).
- BS or MS degree in a relevant business or technology field.
What We Offer?- Supportive, kind (no-ego), and smart team
- International environment and inclusive culture
- Competitive base salary and attractive stock options
- Private health care (75%) and Dental
- Company-sponsored parental leave
- 18 days PTO, plus sick time + 12 holidays per year
- 401(k) retirement scheme
- Compensation: $200k-$250k OTE, including a $150k base salary, uncapped sales commission ($50k-$100k upside), and up to $100k in stock options
