Date Posted:
2026-06-23
Country:
United States of America
Location:
US-WI-REMOTE
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
Reporting to the Manager of Customer Service, the Customer Account Administrator is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer.
What You Will Do
Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
Identify and assess customers27 needs to achieve satisfaction
Build sustainable relationships and trust with customer contacts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage large amounts of incoming phone calls and emails from internal and external customers
Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions
Makes special studies, investigations and analyses and prepares related reports
Daily interaction with Sales, Supply Chain/Logistics, Production and India counterparts
Will require occasional evening or early morning calls to align and coordinate with international customers
Performs other related duties as required
QualificationsYou Must Have
Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
Proven customer support experience or experience as a Client Service Representative
Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
SAP knowledge and experience is required
QualificationsWe Prefer
Aerospace industry experience, preferred
Project Management experience working in cross functional teams, preferred
What We Offer
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employerretirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional lifeand accident insurance,critical illnessinsurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
Learn More & Apply Now!
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don27t just get people from point A to point B. We27re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we27re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we27re changing the game of aircraft interiors. Are you ready to join our team?
*Please ensure the role type (defined below) is appropriate for your needs beforeapplying to this role.
Remote:Employees who are working in Remote roles will work primarily offsite (fromhome). An employee may be expected to travel to the site location as needed.
*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.
At Collins, the paths we pave together lead to limitless possibility. And the bonds weform 6 with our customers and with each other -- propel us all higher, again andagain.
Apply now and be part of the team that27s redefining aerospace, every day.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate27s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company27s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
