Job Summary:We've successfully rolled out a powerful, company-wide CRM system, and now we are looking for the right person to take the reins.
This isn't just about maintaining a basic database. You will own a massive, dual-sided ecosystem:
- The Internal HubSpot CRM: Used by our internal teams to onboard, manage, and support our sales force.
- The Custom Portal: A proprietary interface built on top of HubSpot, used daily by 1,000+ independent sales reps to run their local media businesses.
You will configure the system, run it day-to-day, and scale it as more of our business comes online. If you are looking for a high-ownership role with real autonomy-all within the safety of an established, highly profitable company-this is your next move.
Responsibilities:- Manage day-to-day HubSpot operations across the internal CRM and custom portal, including workflows, custom objects, associations, properties, dashboards, and permissions.
- Drive user adoption among independent sales reps by ensuring the system is highly valuable and easy to use.
- Resolve escalated configuration and support issues.
- Scope complex technical issues clearly and route them to the engineering team.
- Define and shape the CRM roadmap (what to improve, simplify, or cut) based on actual usage data.
- Write clear, accessible in-product guidance and release notes.
Requirements
Skills & Requirements: - 3 to 6 years of hands-on experience managing a CRM (HubSpot strongly preferred) in a RevOps, Sales Ops, Marketing Ops, or Systems-Owner role.
- Deep HubSpot configuration skills across workflows, custom objects, associations, properties, reporting, and permissions.
- Experience working alongside engineering teams on a customized or API-connected CRM, with the ability to clearly scope technical tickets.
- Ability to simplify complex technical processes for non-technical users.
- A strong track record of taking ownership and shipping simple solutions that people actually use.
- Ability to make roadmap and prioritization decisions based on real usage data.
What Will Make You Stand Out- Active HubSpot certifications.
- Experience supporting distributed field sales, franchisees, or 1099 independent contractors.
- Experience taking a product from zero to launch, or managing change during a company-wide rollout.
- Light SQL skills and a general comfort level working with data.
- Enthusiasm for using modern AI tools to configure, document, and ship faster.
Ready to take ownership of a business-critical system? Apply today and let's build something great. 
