Crisis Contact Center Manager

Job no:
Work type: Full-Time (Salaried)
Location: Richmond (City), Virginia
Categories: Health and Human Services

Title: Crisis Contact Center Manager

State Role Title: Prog Admin Manager II

Hiring Range: $80,000-$100,000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Telework outside of Richmond

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a qualified profession to serve as the Crisis Contact Center Manager, the Commonwealth's primary subject matter expert on crisis contact centers and the 988 Suicide and Crisis Lifeline. This position ensures the effective, person-centered, accessible, and responsive delivery of 988 services that meets the behavioral health needs of all communities. More broadly, this position supports the integration and continuous improvement of Virginia's crisis system, ensuring accessible, high-quality behavioral health crisis response for individuals across the state. Additionally, this position supports monitoring, evaluation, and support of all crisis services within an assigned region in partnership with other Regional Managers. A valid, unrestricted driver's license and an acceptable driving record in accordance with the Commonwealth's Driver Safety Program are required, due to the necessity of conducting routine site visits throughout the state.

Minimum Qualifications
• Knowledge of crisis system best practices and models including Crisis Now, Sequential Intercept Model, and Virginia's Marcus David Peter's Act.
• Knowledge of crisis services including call centers, mobile crisis, community-based stabilization, crisis receiving centers, crisis stabilization units, and CSB Emergency Services.
• Knowledge of statutes, regulations, policies, and standards to ensure that regulatory or contractual requirements are appropriately applied.
• Skill and ability to communicate effectively with a wide variety of community partners when and where needed both verbally and in writing, including during virtual and in-person meetings.
• Ability to independently prioritize and manage workload activities and schedules.
• Knowledge and ability to use various digital tools and technologies to complete job tasks, such as processing data within reports.
• Experience leading complex projects, including coordinating with multiple stakeholders, managing timelines, and delivering measurable outcomes.

Additional Considerations
• Experience in behavioral health, crisis systems, or public-sector service delivery.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date.

Contact Information

Name: Keiana Bobbitt

Phone: N/A

Email: [email protected] - Inquiries Only/No Submissions, to include resumes.

Advertised: 15 Sep 2026 Eastern Daylight Time
Applications close: 24 Sep 2026 Eastern Daylight Time

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